_itsupport
Region: US
Tuesday 06 July 2021 15:01:49 GMT
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Mathew Stark :
your users can identify the batteries need replacing? ours just request a new mouse and keyboard
2021-07-07 02:29:36
5092
user189207119 :
Out of scope. IT doesn't provide batteries. Close Ticket
2021-07-06 15:45:54
2374
BadGh0st :
Ex Satellite installer here. 90% of our service calls were because of batteries in remotes or they have their tv on the wrong source input 🤦
2021-07-06 18:25:12
2189
BigKev :
my personal fave is when they come through on chat and the user is certain they know the issue and refuse to so any troubleshooting cause they know...
2021-07-06 17:08:21
523
P :
I’d recommend replying to the ticket with “sounds like a you problem”
2021-07-07 01:25:53
1328
Benny :
Seeing servicenow first thing when I wake up is not how I wanted to start my day 😂
2021-07-07 12:21:01
225
Arianne 🙃 :
all my tickets come with 'RUSH: needs assistance' on their description! 😅
2021-07-06 16:09:39
447
Sarah Smith :
I love the users who insist on putting “this is a high priority” at the end of every single help desk ticket they submit. No, Linda, it is not.
2021-07-10 15:29:35
25
Kat :
This is literally my life. I even sent out an email with definitions of critical. We all know they didn't read that email though. 😂
2021-07-07 15:58:07
34
CodeRedCodes :
That's a strange way to spell Karen
2021-08-24 17:33:51
67
Nobu :
I would have been petty and sent a link to Amazon for batteries
2021-07-08 22:38:27
30
BlueEyedSwabbie :
Yup, been there and seen that, users are still basically unchanged in 40 years of IT 😂
2021-07-06 17:02:27
52
alec :
Wasn’t expecting to be nostalgic for IT this morning but here we are
2021-07-10 14:48:38
7
jrbhrn :
If a ticket is in all caps, I immediately take more time to do it
2021-07-07 12:31:17
70
Moodi_Toodi :
My service desk pal haha. I got 2weeks off from today. won't miss it!
2021-07-06 16:09:33
41
snyggsajtan :
Set as resolved and do not notify, done 😂
2021-08-24 18:31:42
65
Martian° :
User’s being Users
2021-07-06 15:35:25
61
YungAnne :
omg I made it to IT TikTok!!! my people!!!!! and yea I had someone who said their wireless mouse didn't work...never plugged in the usb 😂😂
2021-07-07 13:46:19
48
E.from.HR :
p1? Absolutely not, mah dude 😅😂
2021-07-06 18:11:11
40
kingpatthemenace :
This was so satisfying to watch as someone who works tickets daily. I work in HR but also do tickets through SNOW.
2021-07-06 18:43:25
23
PsychoSquirrel85 :
Couldn’t be worse than a Sev 1 ticket at Amazon asking where the tables and chairs are for a meeting. (At Amazon a Sev 1 pages over 3,000 people)
2021-07-06 17:16:59
183
Atrophis :
I wish I was only on INC0012345 lol
2021-07-06 18:30:42
123
Alison :
The IT dept where my mom worked must have thrown a party when she retired
2021-07-07 13:19:24
29
[heistty] :
surprise it’s a VIP and now you’re fired 😅
2021-07-06 18:29:38
78
James :
Omg just email them new batteries
2021-07-06 17:25:28
432
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