@transformationprincess: Use technology to meet your customers where they are. Your customers are seeking a completely digital experience all the time. Sometime we just want a human to human interaction. Our challenge is finding the right balance between people and technology and the answer is pretty simple: options. Find technology that allows you to build do it yourself options as well as enables your employees to give your customers great service if they want to interact with a person. Take an integrated, customer centric approach to provide the options your customers are looking for! #digitaltransformation #technologystrategy #insurance #insuretok #corporate