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@kelseynavfoster: Things from being in customer service management forever. Should I make it a series?
Kelsey Navarro Foster
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Region: US
Friday 11 November 2022 21:41:24 GMT
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Comments
Dr. Lucille Isadora Tures :
I learned this the hard way and now I go up two levels of warmth and friendliness to avoid those messes.
2022-11-12 03:28:27
16
cjhext :
I work accounts/admin for salespeople with egos. I'm okay with them maybe misreading my neutral emails.
2022-11-11 22:10:43
14
Tresa :
Texts are exactly the same way. My SO & I hv a rule....disagreements & negotiations over the phone only or in person!
2022-11-11 21:47:26
9
Brit :
Oh lord all my emails each have like 6 of these ! And at least 2 of these 😊 idk how neutral that is 😂
2022-11-12 00:33:33
21
Kayla🦋 :
I always have my manager read over anything I send to our client to make sure I’m not rude 😂
2022-11-11 22:39:22
3
Healurzelf :
It’s the voice… so relaxing
2022-11-12 04:50:04
3
1991 🇩🇰 :
I kept looking at your necklace being annoyed that the images wouldn’t load 😂🙈 took me watching the video twice before I saw it was the necklace 😂
2022-11-11 22:43:56
3
Purichandesu :
Good reminder. Im currently having my manager check my email draft bc im feeling “grrr” but trying to stay pleasant 😅
2022-11-11 22:10:18
3
Carolina :
So true
2022-11-14 11:46:30
2
unstranded mermaid :
i needed this today 😂 I sent an email I felt was too neutral (when I meant to come across wee bit mean 🤭)
2022-11-11 22:05:03
2
RaeAnn Whitmer :
so true. i was professional and nice about a question that was a follow up after a week of no response and got reamed and told to f off by management
2022-11-12 02:30:16
2
user889911223344556677 :
what if the person knows you? does this only apply to people you don't know?.
2022-11-12 18:25:14
2
Lyss :
My tone is exhausted from incompetent employees who need to be retrained. It’s true, but intentionally showing it, helps? 😅
2022-11-12 01:00:09
2
totalh8 :
yes, series. I think I'm going through that right now. I'm just telling them how things work.
2022-11-11 22:08:59
2
michaelnorried :
When you email an official, C-suite, complaint department, etc... the person you think you are addressing isn't the one your answer comes from. Never.
2022-11-19 01:56:22
2
Popsicleorange :
🤔 This I can send this to my upper management without getting in trouble….?
2022-11-12 11:55:46
1
TrueTrue :
This is why my whole email is "completed."
2022-11-12 18:23:10
1
kateravenwood :
I had to start adding 😁to the end of emails so folks didn’t think I was being a dick.
2022-11-13 21:29:59
1
Ashten :
Work I’m a call center. There are some days I’m neutral everyone thinks I’m being an asshole and I’m not. Some days I just don’t have the energy
2022-11-23 01:13:51
1
private :
hi I have been A customer service representative for about 3 years now can I change to customer success manager or do I need more experience
2023-10-02 06:46:01
1
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