@erikakullberg: Know the FINE PRINT for Southwest on delayed luggage! 🤯🤫 Directly from the Department of Transportation: “Airlines are required to compensate passengers for reasonable, verifiable, and actual incidental expenses that they may incur while their bags are delayed - subject to the maximum liability limits.” Search “Department of Transportation Delayed Baggage” to find this language. On Southwest’s Contract of Carriage, you can find information about their baggage policies in Section 7. If your bag is delayed/damaged/lost, you MUST follow the steps listed on their Contract of Carriage (starts on page 43, subsection called “Claims”). You’ll need to get a Baggage Report Number from them. For recent Southwest travel disruptions: Submit your baggage report file ID here: https://www.southwest.com/baginfo/?clk=TRAVEL-DISRUPTION-LP Then follow the steps that they instruct you to provide receipts for reimbursement. If they don’t provide additional steps, then go to this link: https://support.southwest.com/email-us/s/?clk=TRAVEL-DISRUPTION-LP then click complaint -> baggage -> lost/delayed luggage (or damaged baggage) -> then there will be a place for you to upload receipts.

Money Lawyer Erika

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Wednesday 04 January 2023 14:49:10 GMT