@thefollowupboss: I probably will never buy from them! (Personal story & warning for you). If ONE person from your audience says “I’m confused”, that means 9 others (or more) also were confused and have left without a word. If you’re playing the numbers, that is a TERRIBLE statistic. And if you truly care about the PEOPLE, then that is a TERRIBLE experience you are creating. LISTEN TO YOUR AUDIENCE!! “Complainers” aren’t always trolls. Sometimes they are legitimate prospects feeling lost and asking for you to step up your game and show them you’re trustworthy. Recently I found a business that does cool, fantasy events and I was super interested. I looked at their events, I looked around their website. And I couldn’t figure out WHERE these events happened. So I asked in a post. Their reply. “The information is there. Best to you”. In other words, it is MY problem that they didn’t make this information clear. I felt dismissed, belittled and unimportant. Is THAT the experience they create for their customers?!? EVERY experience you create for people, from the very beginning of their journey with our business until the end, speaks to YOUR credibility and trustability. What kind of experience are you creating!? Want help looking at your business from your prospects eyes and streamline your sales process??? Message me so we can discuss your business. #customerexperience #createclarity #customerjourney #listentoyouraudience

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2023-01-11 03:54:10

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