Lucy & Lola
Region: GB
Saturday 12 August 2023 16:21:27 GMT
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Comments
Rebecca happygood :
Tell them to order in plenty of time! It’s there fault and trying to blame you! Shocking!!
2023-08-12 17:09:56
80
SOPH 🍒 :
Next time don’t go out of you way, just let them know that unfortunately it won’t arrive in time as you need 2 weeks processing time.
2023-08-12 17:54:21
2
kcjo89 :
I would reply and explain exactly how you went above and beyond. you don't control customs.
2023-08-13 16:18:31
0
Teri-Ann In Devon :
Definitely reply. Be polite, professional, and focus on the facts, but definitely reply & put your side across so potential customers can see. 1/
2023-08-12 19:17:52
0
k33chhy76 :
I would reply - 🥰
2023-08-12 16:53:49
1
Rachontiktok :
Sounds like you went above and beyond! If they don’t know when to order a present that’s their bad x
2023-08-12 19:59:57
13
hi_its_petunia_ :
Yes I would reply to the review but stick to facts and don’t let emotion into it, even though I’d be raging if I were you!
2023-08-12 16:33:09
5
Jess (Taylor’s Version) :
Their fault for not ordering on time.
2023-08-12 19:28:00
4
Honey :
They shouldn't have left it till last minute to order, completely their fault!
2023-08-12 17:36:56
1
InspireBoutiqueBySarah :
These are so adorable! 🦋
2023-08-13 11:16:53
1
Ruby Finds :
aww no. I would reccomend replying to the review so potential customers can read your side and see that you went above and beyond.
2023-08-12 17:42:40
1
@secretlily896 :
I would reply saying how you tried your best to get it there in time
2023-08-12 17:53:04
1
eqsocialrei :
Definitely reply to the review, it looks more professional and sets the facts straight. Don’t let them tell the narrative, you did your best ❤️
2023-08-14 01:22:45
2
GABA :
No be brutally honest! You went out of your way to be nice. They went out of their way to be rude.
2023-08-12 18:17:36
0
HoldThePaw :
as a custom made small business owner,i had a same situation,i used to be sad,but now i forgive myself, because i really done everything i could.
2023-10-26 16:13:41
0
Precious Pawz 🐕🐺🐕🦊🐕🐺🐾 :
That’s so unfair not your fault definitely a 5 ⭐️review from us 💕X
2023-10-14 09:29:45
0
Traildust :
I just cancel the order and let them know I can’t work under those expectations bc they’re not my policy. Otherwise I’ll stress over not fulfilling it
2023-08-15 03:23:07
0
☘️clover☘️ :
yes, so reply. It being late, doesn’t change the quality of the product
2023-08-13 03:35:04
0
Mia :
u should reply to the review be saying what you have just said the this vid. u are amazing 😊
2023-08-23 15:36:07
0
Miles :
tbh its on them for ordering a custom online order like a week before the birthday
2023-08-12 18:44:00
0
BeckyRiotus :
As a SM manager, yes, respond and explain the situation. Always be polite but you can't help customs issues if it was a last min order.
2023-08-12 17:18:54
0
George Duggan :
Damn right you should reply
2023-08-12 20:26:37
0
Loz Elizabeth 👸🏼 :
Can you do hamsters? Xx
2023-08-12 23:18:31
0
jbababheb :
REPLY to that negative review x
2023-08-13 13:13:54
0
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