@gianluca.mauro: 700 people were replaced by a single AI bot, and the company says it's a good thing. Is it? The company in question is Klarna, it's a financial company based in Europe, and they say that their new customer service bot replaces 700 people, I want to understand whether it replaced them with a good quality. #ai #aibot #artificialintelligence #learnai #contentai #aicontent #aicreator #techtok
When I heard "customer service bot" it was a wrap. Maybe one day, but not TODAY. And now I'll activately avoid Klarna
2024-03-12 17:09:47
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Robin Treier :
As a client, I don't care about if the service is better now. That it's worse on top... perfect dumpster fire.
2024-03-13 09:59:31
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DevBirgit :
In what level is it good? Organization have to mind their environment, and their state in society. Who will want their product if eventually no one can afford it?
2024-04-29 21:18:54
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who_is_this_guy8 :
Companies need to thing collectively about Ai, because products and services are not gonna buy themselves if humans don’t have income
2024-03-20 05:22:19
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Most Valuable Comment :
Never had a good chat with a bot
2024-04-15 06:39:05
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pitones :
but the satisfaction was the same which meant those 700 employees weren't using their natural advantage optimally
2024-05-05 02:16:58
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usal :
someone knows just a little more than me has a career, salary, etc. everything. Is this justice? I support AI's approach to career and employment.
2024-03-26 21:01:16
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Erico :
Level of satisfaction for both was over 80%
2024-03-12 21:24:47
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Giro 🇬🇧🇮🇹🇵🇹 :
ARGH. I read this on 18th Mar. Troppo tardi 😩
2024-03-18 22:54:32
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Timothy :
I love how you are putting Klarna together in the same sentence as ethical 🤣
2024-03-12 18:09:54
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AdMansDiary :
clients? quality? two words that don't match ... keep in mind that they are finance driven.
2024-03-12 18:34:45
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bni 06 :
when companies rush a new technology without fully understand the true business case and customer experience.
2024-03-13 22:56:09
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DaftBear :
Is this a way of companies avoiding their legal responsibilities? If people can’t get heard, they can’t make claims to get money back.
2024-03-13 23:31:02
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Paxi :
Excellent information on this site.
2024-03-12 17:11:18
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Dark helmet - Team 😈 :
No harm done, I guess Klarna never had a good brand recognition 😅
2024-03-12 20:18:52
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