As an owner of a delivery company for a place that sells appliances- our guys always open boxes before going to the customer (then wrap like babies in moving blankets) 9 times out of 10 the damage is
2024-04-11 01:16:15
1195
bex_a_rex :
I would still reach out. It’s not the same but I contacted a company for a TV I had over a year and they replaced it for free.
2024-04-11 01:34:55
580
Stephanie :
Just curious but why did you order it so early?
2024-04-11 12:19:03
280
️ :
I’m early!!! Can I get a hi?
2024-04-11 01:22:47
25
Yanitza Rivera :
Try to contact them, I ordered a vent hood insert from ZLine and i didn’t check but after 10 months the insert steel part was missing I contacted them and send me the missing part
2024-04-12 00:24:29
12
Madden :
is there any chance you could get a new part, just that piece?
2024-04-11 01:16:18
112
Meg Runge | Running & My Dog :
I made the big mistake of not measure my fridge spot correctly! We ended up cutting down our cabinets 🙈
2024-04-20 03:26:33
13
bex :
I’m hate my Zline stove and oven…
2024-04-16 21:16:48
11
Zariano :
You could expect this. When you look outside on the box you see footprints. That is never a good sign.
2024-05-28 15:02:07
0
Medical Assistant Instructor :
Had the same issue with my zline stove
2024-04-11 02:12:31
46
chey :
Oh I was terrified of this! We bought all our appliances on Black Friday, but didn’t want to ripen them scared we’d mess them up. Thankfully (3 months later) we finally open and no damage!
2024-04-11 04:00:51
17
alyson_reichow :
We did the same thing! Ordered ours during a summer sale and 6 months later installed it which is when we found a big dent on the front of the fridge 😭
2024-04-11 13:29:32
14
Mary Stanley :
Im soooo sorry!!! I knkw that was Such a huge let down when you saw it 😭
2024-04-11 15:26:45
15
Movie Man :
It’s under warranty so company will have to replace the fridge.
2024-05-20 14:22:18
0
Da_Ox 🇦🇺 🇱🇧 :
happened to us they just sent someone over and changed the front skin free
2024-05-25 23:02:25
0
Dub21 :
The company should be able to get a service engineer to change doors
2024-05-24 12:21:14
0
Muddy Gun :
this happened to me on my @Hisense fridge! they refused to change it, so it's covered in magnets now!
2024-04-12 07:27:50
15
Maddie Ward :
😂😂😂
2025-10-03 03:08:30
0
ZLINE Kitchen and Bath :
Hi! We received your DM on Instagram and will be sure to make sure this gets taken care of!
2024-04-16 15:37:44
17
Demerise :
Just saw a tornado hit near you. everyone good?
2024-04-11 20:56:35
13
👑 Nataniel Evans 26 👑 :
i seriously don't get why you actually ordered it so early when you guys are still busy with renovation seriously yes that's right it's your mistake.
2024-06-11 13:47:24
0
Andrew :
And?
2024-05-28 16:03:52
0
hilltop :
it's only a dent,you won't see it after a month 😁
2024-05-16 14:08:17
0
Andrew :
Oh no, a few dents that’ll go unnoticed in 3 days
2024-05-28 16:04:28
0
Jeroen Van Ostaeyen :
What ia your fetish with stainless steel in the usa
2024-06-12 18:32:24
0
deborahtallensldn :
Sweet or very cutest?) @Betty
2024-04-11 01:01:57
183
Erin.35 :
It’s dented on the right top panel too. I have had this happen with every appliance I have bought in my life.
2024-04-13 14:40:42
48
Ava :
yay no zoom ins! loll iykyk
2024-04-11 01:04:47
25
Emily :
Can you do a video with your regular speaking voice? I’m kinda curious what it sounds like after all this time hearing the voiceovers!
2024-04-11 01:49:18
24
marjorir.xiaojie :
I hope this works out for you. Zline has horrible customer service (coming from an appliance dealer). I would recommend not going with them again
2024-04-11 10:21:13
4
bailee 🌞 :
I thought I turned my phone off but I came back and this had been playing over and over again for 20 minutes
2024-04-11 01:40:25
2
tracypfuehler :
If you cannot replace - make a picture frame around it to “hide”.
2024-04-11 13:22:07
2
MO237688 :
Just hang some kids artwork over it 🥰
2024-04-11 01:30:26
2
Tara Sullivan | 🌵Realtor :
Happen to me multiple times it was the straps from the delivery driver they should replace it it’s so common
2024-04-13 03:32:09
1
Kaitlin Moore :
My mom is an interior designer and unfortunately due to delays in repairs and renovations this kind of thing happens a lot. But almost always the company’s will fix their mistakes:)
2024-04-11 17:25:49
1
Anna :
wait is this a new.home for y'all bc I just saw y'all may have found it new home
2024-04-14 02:19:28
0
Shauna Creagh 🇨🇦 📚 🐉 :
Call the company you ordered from. There is usually a 48 hour policy for cosmetic issues! *I sell appliances!”
2024-05-07 04:19:43
0
Plinka :
When you buy an appliance it has a one year warranty and you also can put one on longer. It’s very cheap and the best thing to do. Even if it’s just a sell at least you’re safe and worth it.
2024-04-24 10:06:36
0
M :
hopefully something can be done since yall recorded yourselves unboxing it :)
2024-04-12 13:08:21
0
Kirsty 🇦🇺 :
😂😂😂
2024-04-13 04:04:54
0
Kenny :
😂😂😂
2024-04-15 03:00:43
0
Momof5Bs :
We constantly make this mistake.
2024-04-14 19:22:52
0
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