@askvinh: The best way to minimise conflict in conversations is to harmonise with the other person through matching and mirroring their body language and vocal foundations. If someone is using a rather loud voice and big movements, if you want to connect with them immediately, then you must also mirror them with louder volume and larger body language. But the key is you don't have to stay there. You can take them to where YOU want to go. But it all starts with meeting them where they are first!