I have the same issue I took the top of the cool tank off and there was a huge ice block in there. It has to be set out in the sun for two days but when you plug it back in, it’ll freeze up again the sensor does not regulate the cold temperature.
2026-03-11 22:28:00
3
Rose Santa Teresa :
Truly frustrating! The company sent me a replacement one…and it has failed again
2024-12-22 12:08:58
2
user2582683646242 :
How to clean it
2024-12-28 20:13:33
1
GÉMiNiS🌪️ :
Me lo acabo de comprar y voy a tener que devolverlo el mío no quiere funcionar desde que lo compré se quedan en el botón rojo
2024-12-16 02:27:30
1
Martillo de Dios :
Did you ever call the company and if so, what was their response?
2024-11-19 03:49:42
1
Awoken Eldritch :
Bottle empty light on tank full somehow shutting off the cold and hot switches and unplugging then replugging turned it back on and functioning
2025-02-07 22:33:20
0
Tonya Warren :
I have the exact same one and have mine for a few years. Mine doesn’t work on the hot. And sometimes it will work for room temperature water. At least I’m seeing someone else having problems.
2026-05-06 19:37:19
1
Sam :
call the company love something went wrong with the engineering there not supposed to do that my family had one for almost 10 years and it still works
2024-08-09 21:25:13
1
Tana🍀Loves❤️Rain☔️ :
I’ve had mine for 3 years love it. I use good filtered water 💧
2026-05-03 06:47:08
0
Flor :
Wow I just had this issue today 😬 I
2025-08-28 18:18:28
0
Stephanie Karling :
Did you ever figure it out? Mines doing the same and now all 3 buttons aren’t working
2024-08-16 13:38:27
0
lydianidas :
I think brio is trash. I just bought one not long ago and it shakes loudly when dispensing water. our old primo machine lasted 5 yrs no problems til the water stopped cooling.
2025-05-16 04:54:17
2
✨️MuFFin🧸 :
contact customer service
2024-08-10 22:09:30
0
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