Rory Sutherland
Region: GB
Tuesday 20 August 2024 18:41:24 GMT
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Vandafish :
In Waitrose we were all on same pay which I don’t think was fair. Some people were considerably better than others
2024-08-22 10:53:19
51
Julian Ruck :
As someone who has worked an inordinate amount of service industry jobs…you are 100% right. Tipping should be MORE commonplace, not less
2024-08-31 16:13:08
17
naglebagle :
Why not add a QR code or checkout option at the end of the review survey email/text after the call? Or even a “to tip operator for their service dial” during
2024-08-20 19:03:34
36
Dave Broster :
Well said, a company is only as good as the person you meet or answers the phone 👌🏻
2024-08-21 20:54:41
5
paintycait :
Ohhh this might sort out HMRC ..
2025-07-11 06:24:21
0
Moondoglou :
Why should I be responsible for compensating a company’s employee for performing well instead of that company..? I already contribute by being a customer.
2024-09-02 15:38:15
5
Nokitten🇬🇧💙💛 :
Absolutely
2025-02-27 10:54:46
1
Grizz :
Gosh That’s a. g r e a t. idea
2024-09-24 23:46:23
0
Austin :
Retail they pay the standard living wage and that’s it
2024-08-22 23:59:10
6
Jim's Motors :
In F&B, service people ARE salespeople. You can have all the marketing in the world, but fundamentally, a good server will upsell more than any campaign, and encourage repeat business.
2024-11-01 03:37:01
0
Marcello :
So true. That’s maybe the reason why hotels are asking me to provide a luxury shoeshine for their guests and to have a couple of nice minutes with “their” shoe shiner.
2024-08-20 20:59:02
3
Top-link Tom :
Sales staff get the business, good service staff retain it... In the ideal world.
2024-08-21 09:31:52
7
Just Angie :
exactly
2024-08-21 16:29:27
3
Jag :
Does that include train drivers
2024-08-21 18:19:41
6
Steve :
one minute you say you should pay them more then only the good ones and the not so good ones should get a lotbless which would mean less than the minimum wage in most cases - yeah for exploitation 😅
2024-08-24 07:46:26
2
Aldo Quaratino :
I agree 👍🏻
2024-08-21 14:19:21
4
Danny :
thank you for the acknowledgement. we all work very hard. most people work for minimum wage in the service industry
2024-08-22 16:48:50
11
George :
Veeery true!
2024-08-26 09:28:41
2
Paul :
Been working in food retail 25 years. It’s only since Covid, when we were deemed key workers, I don’t feel embarrassed about it, and have realised it’s still important despite not being paid much.
2024-09-20 12:53:30
0
Brad112 :
I completely agree well said!
2024-08-22 13:18:47
7
N I Linggod :
tips will start to be expected. more pressure on customers to tip
2024-08-21 00:50:31
3
The Licensing Guys :
My business asks for feedback routinely. We also ask how they come to us eg Facebook, Google etc PLUS Repeat Customers and Referrals. That’s how we know whether our staff are giving good service.
2024-08-21 16:50:03
1
Joan Perkins :
I’ve always spouted about the engine room of an organisation being regarded as an unnecessary back office overhead.
2024-08-22 07:40:31
8
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