@jessicavanel: Oopsie… and then another oopsie. 😂 Thank goodness he stayed kind and calm even when things kept going wrong. Sometimes life is just like that! 😅 #skit #hotel #talesfromthefrontdesk #frontdesklife

Jessica Vanel
Jessica Vanel
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Region: US
Friday 13 September 2024 14:34:20 GMT
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iankelly71
iankelly71 :
At least they were polite and owned up to their mistakes. That's a win right?
2024-09-13 14:41:30
6314
jennifercholka
jennifercholka :
dude was tired 😂 finally a nice customer, though.
2024-09-13 15:28:39
5932
paris_my_beloved
Paris_my_beloved :
At least he was nice about it
2024-09-13 21:38:18
0
ajota.os
AJ Ortiz :
Very responsible, very polite, very refreshing
2024-09-13 16:27:08
2382
cfcpresident
CFCpresident :
On the plus side, he didn’t blame you and took responsibility of his own mistakes!💜
2024-09-13 15:51:54
1904
melmarie91
Mel :
I drove to the wrong hotel once all I could do was laugh at myself and thank the front desk agent for giving me directions.
2024-09-13 15:28:28
857
the_stormie_b_edwards
Stormie E. :
Nice customers are such a rarity
2024-09-13 17:16:34
183
smittyms
smittyms :
But his ID…………..😂
2024-09-13 15:38:38
62
kountry_emt
Robbie Umbaugh :
IF Only they were this nice. That’s the dream guest! Love when they blame the staff for their mistakes
2024-09-14 12:54:18
0
spoonieette_
SpoonieEtte :
I've grown up with this mindset of being courteous and kind. Why is this not the norm anymore?
2024-09-13 18:08:00
125
rainbowmommy2021
Elizabeth :
Sometimes third parties glitch on dates. I double and triple checked before confirming then it went through as wrong date luckily I noticed when looking at confirmation email the same day
2024-09-13 15:32:14
36
sunlittears
Lizzy :
I have never booked the wrong date for a hotel or flight, but watching TikTok’s makes me feel like it’s a common experience
2024-09-13 21:31:55
63
gatecrashergirl
Nope! :
But he was NICE
2024-09-13 15:33:01
194
bring_bruno
Bring_Bruno :
I had a guest that came at the wrong date, but demanded to have a room for that night without paying cause they already paid for the original reservation. We said we couldn't do that and she said (+)
2024-09-13 15:05:42
62
cepellina
cepellina :
but they're never this understanding. it's more like "I booked the wrong date and wrong hotel, but it's personally your fault" then all of a sudden they forget how to use the phone, email, reeding
2024-09-13 15:02:19
79
storyteller065
Tracy and Dotty :
there was another mistake... you never gave him back his card
2024-09-29 07:45:38
0
courtneyt44
💙Courtney🩵 :
I wish guests were all like this
2024-09-13 20:16:09
22
kaylizpat
Kayliz :
but he was nice about it and wasn't rude. that was a plus
2024-09-13 15:56:31
21
princcce7
Pri :
ngl if it were me i'd just say "honestly we're human but someone as friendly as you is a delight to help even if you dont stick w us"
2024-10-09 23:49:52
0
booknerd_belle
Payton Walker | booktok :
I just had a guy come to check in and same thing happened. he booked the wrong dates through a 3rd party. when he called to fix it they said they got it-
2024-09-13 16:20:42
15
aleddes
Alet :
at least he was polite 😁
2024-09-13 14:54:05
21
mommagams3
Mommagams3 :
A customer who was accountable for his errors ~ nice to see those stories too!
2024-09-14 18:27:58
15
thejediwerethebadguys
Christina :
I learned from you and experience no third party!!
2024-09-14 20:52:55
14
samantha_hill_yall
Samantha Lynn Hill :
At least he didn't blame YOU for his mistake. I've seen so many people do that!
2024-09-14 14:09:33
10
gorbashthegreen
Gorbash :
Are we gonna ignore how this guest took responsibility for their own mistakes and blamed nobody else for them?!?
2024-09-14 03:27:33
7
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