BelleTheLawyer
Region: GB
Sunday 22 September 2024 11:36:07 GMT
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SuicidalTurnip :
Tbf it sounds like an accurate description of the customer.
2024-09-22 17:56:35
2163
CEEJ :
Why would this not be a completely valid reason to fire someone? It’s ridiculous to imply that this isn’t serious, of course it is.
2024-09-22 14:17:56
1082
bri.d.bri :
they should ask the customer if they want her sacked for this mistake - and if they answer yes... then it should be accepted that the described term was indeed an accurate one
2024-09-22 17:12:17
128
DecadentBakes :
Wonder why the wife called to complain & not the guy himself
2024-09-22 15:52:36
108
D. :
So it was a valid reason for terminating employment however they didn’t follow the correct procedures
2024-09-22 15:12:45
496
Thom 🐧 :
To be fair, even if she’s speaking with a colleague about a customer, don’t do it over email! But why would the customer need compensation over being called a nasty name? (1)
2024-09-22 20:07:53
122
leighd7 :
Then offering the customer £500 is that not bribery?
2024-09-24 14:58:34
0
Jez Spice :
This is why it's best to write out a brand new email and then attach the customer's email to it so then your colleague doesn't have to remove what you've written when they respond
2024-09-23 04:44:56
3
Keith the Cockapoo :
Wait is that not a valid reason to sack someone?
2024-09-22 19:36:13
4
Just me :
Sounds like the company needs to improve how they refer to customers in internal emails. If that's the accepted culture that customers are twats then there's bigger problems than the procedures.
2024-09-24 15:27:36
0
L :
They were right to sack her tbh
2024-09-22 12:14:36
2
Big H :
whilst entirely inappropriate it does sound like she was describing them very well
2024-09-22 11:53:13
715
That’s Wild! :
Tbf sounds like she summed the customer up pretty well
2024-09-22 18:08:33
256
$1000 crab :
The customer asking for compensation??? Sounds like the employee was utterly correct 😭😅
2024-09-23 04:57:55
246
amy12.51 :
The fact she felt comfortable saying that in an email that she thought was going to a colleague screams they all talk like that about customers anyway, she just got unlucky 😫
2024-09-22 17:56:36
236
imp/gremlin :
that’s so funny😭 just a very unserious situation
2024-09-22 12:16:20
164
611693707_ :
Would the customer’s threat to go public count as blackmail?
2024-09-22 12:14:00
100
🌟🌟🌟 :
Not uncommon in that particular workplace😂 they all out there calling everyone hahaha
2024-09-22 19:00:41
47
Clapham northcote :
Procedural error and disproportionate decision. Poor actions by employer.
2024-09-22 11:53:21
43
Low Fat Dust :
Isn’t this also a breach of gdpr by informing the customer about that the employee was sacked?
2024-09-22 20:11:30
36
Tamtytam :
Having experienced a large data trawl for conduct on Teams this year, I’ve seen first hand how theres a zero tolerance for genuine mistakes & first time offences
2024-09-22 14:12:17
36
Shandy :
I think the judge agreed with the initial assessment of the customer by the employee
2024-09-22 19:11:01
23
Powpowparty :
I'd have promoted her. More customers need insulted lol 😆
2024-09-23 15:04:44
22
SuziiiD 🇬🇧 :
My company is like this.. they see no value in their employees
2024-09-22 12:24:05
21
ST🍊 :
The importance of following due process for dismissal!
2024-09-23 10:56:33
19
wickedlover :
fancy getting someone fired and fucking with their life over a mistake email. everyone says shit about everyone behind their back she just accidently sent the email to wrong person x
2024-09-22 12:23:38
17
BarBunn :
Some customers are t*ats and might be better behaved if more of them were told
2024-09-22 13:19:50
15
Glen Forde :
dismissal is appropriate, she was unprofessional.
2024-09-22 11:54:18
10
matthewxiii :
This is why you never write anything down about a customer or colleague.
2024-09-22 21:59:11
9
AElizabeth :
The fact they wanted compensation reassures me that they were exactly what Miss Jones said they were.
2024-09-23 14:12:16
7
Mailsnail :
Saying something insulting about a customer in an email is a great fear so I just say mean stuff to coworkers face to face in the office
2024-09-22 20:16:06
5
leemac40 :
It is clear from the story that the customer’s objective was to get free curtains and would do whatever it took to
2024-09-24 06:49:49
5
B :
Sounds like that’s how they spoke to each other within the company and just made a mistake but I would 100% expect to be sacked after that 😬
2024-09-22 19:12:29
4
Harry turner :
I mean I don’t care how small the business is you don’t swear in emails
2024-09-23 13:46:13
4
zacks_opinion :
She didn’t call the customer a twat by incident. The incident was that she got caught.
2024-09-22 12:55:02
3
oatmilk121 :
Very interesting. I am struggling to get round as to how the court accepted that this was common language to use in this workspace. FYI, a bit of feedback, your narration is clear
2024-09-22 11:49:40
3
Rochelle K :
Who even uses this kind of language in a work email. Wild 🤣
2024-09-22 13:52:05
3
🇱🇹 ℜ𝔢𝔡 𝔅𝔲𝔫𝔫𝔶 🇵🇸 :
Well you don’t really accidentally call someone a twat. She obviously meant to call him a twat…
2024-09-22 19:16:17
2
RealityReno :
I don't want a person in my company referring to customers like that. Save it for whispers in the coffee room, Never write it down... ever!
2024-09-23 16:00:51
2
Clickbait :
It was unprofessional to use abusive words via work emails
2024-10-08 11:33:56
2
veritasst 🏳️🌈 :
Never put anything like that in an email, rookie mistake. I once called a customer effing difficult on the phone thinking I had put them on hold. I apologized profusely and they were ok about it, to be fair I had been on the phone with them for 3 hours
2024-09-23 18:35:31
2
lucy794 📚📖 :
Never put it in writing, folks. Whatever it is, don't write it down anywhere that can be accessed later.
2024-09-23 07:44:37
2
JustLady :
Everyone talks badly about customers. Some customer really are tw*ts. Imagine getting someone fired over an email sent in error when she apologised profusely. How do these people sleep at night.
2024-09-22 14:43:06
2
nobody_knows_its_me_hehe :
If they had sacked her on the spot for gross misconduct would that have been legal?
2024-09-22 13:39:45
2
FrankJeffRabbit :
How do they determine compensation levels?
2024-09-22 13:16:20
2
Stacex :
The employee brought the company into disrepute, regardless if the customer is a “twat”. I don’t get how she was unfairly dismissed.
2024-09-22 12:56:59
2
- :
Is this was normal language internally for company then I would expect that was a key factor.
2024-09-22 23:09:40
1
Nibbler the Hamster :
tbf, if o got that email, I'd have a laugh and reply back signing it as whatever they called me
2024-09-23 13:51:48
1
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