@enrightauto: Since i started with @Tekmetric I have seen a drastic increase in ARO, billed hrs/ro and efficiency. Having a great SMS is a huge part of that. PJ nails it on the head in this interview saying every single vehcile in your shop goes through your sms. Trust me when I say dont focus on the cost. Focus on how much time can it save you? How much can it help you in the shop? How can it increase your ARO? Links in my profile