@asapellas: During my check-in, the ground attendant made a mistake that caused me to missed my flight. Inamin niya naman yun in front of their supervisor but despite the fact that it was their agent’s error that caused the delay, he refused to take responsibility or offer any compensation. He told me kailangan ko mag rebook ng flight at my own expense at yun lang ang solution. I tried to fight for my passengers right because I firmly believe that I shouldn’t have to bear the financial burden for something that was entirely not my fault. Sinabi ko rin sayo kung gano ka hassle para sakin yung situation na I had to invest extra time and energy to resolve an issue that should never have happened in the first place. The least the airline could do is take responsibility and ensure I’m not financially penalized for their error kaya sinusubukan ko ipaglaban yung side ko pero ang sabi mo “kung may reklamo ka pa, ito ID ko” Oh ito video ng muka mo. Sumigaw ka pa na i-delete ko at pinalapit mo pa guard sakin at pag di ko dinelete rereklamo mo kamo ako. K, kasi rereklamo rin naman kita. Nakausap ko ibang ground attendants at sinabi rin nila na dapat airline na may sagot kasi agent niyo nagkamali pero wala silang magagawa kasi ikaw na nag sabi na hindi niyo sagot yun. I admit, sinabihan kitang bobo kasi your lack of accountability is not acceptable for someone in a position of authority. You clearly aren't fit to be a supervisor if this is how you handle complaints. Instead of taking responsibility for your team's mistake, you dismissed my concerns, forcing me to bear the costs and frustration that should have been the airline’s responsibility at ang yabang mo pa. PS: wala ako masabi sa ground attendant kasi na aappreciate ko na inamin niya naman na nagkamali siya. The real deal is how it was handled by the supervisor.

A🌞

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Friday 13 December 2024 09:58:46 GMT