@joanday: I just received a fake bag from @Saks Fifth Avenue and spent a couple of hours talking to their customer service and they just want me to send the bag back. And I watched videos where they lie about stains/etc. so I am worries about sending it back and not receiving my full refund. What to do in this situation?! Would you send back a fake bag only for them to possibly scam another customer??? This is just so so wrong. #saks #saksfifthavenue #therow
Take it to The Row’s NYC flagship store to get it authenticated and record it. Then return back to Saks with the video proof. Make a copy of your receipt
2024-12-19 14:15:08
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Stephanie 💕 :
Go to a The Row Store!!
2024-12-19 16:26:16
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jessicastibia :
This has happened from net a porter too! 😑
2024-12-20 01:52:10
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Frank :
wow joan ur so calm. Id be so mad lol i know its hard to get bags from the row rn but id never buy off saks, they always seem sketchy to me
2024-12-19 07:07:21
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Sheena :
People will buy and then return a fake. I worked for a brand where it was a big problem. The warehouses aren't usually equipped with people who can authenticate which is problem if you sell luxury.
2024-12-19 15:12:53
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SFANS :
This happened to me at Bloomingdale’s with YSL bag.
2024-12-20 00:49:30
5
angelhurt851 :
I have that same black bag from The Row. The interior suede should be black as well.
2024-12-19 17:02:59
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user92837378 :
Ugh I’m sorry this happened to you! Saks has been sketchy lately. If possible, purchase directly from the brand’s boutique instead
2024-12-19 08:57:13
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samfrancetto99 :
Go in store to return and replace
2024-12-19 17:19:42
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FabGlo :
This just happened to me and I was shocked!!
2024-12-20 03:14:02
4
Yvonnewants2know :
If I have to order online I have it delivered to the store and have it opened and inspected by a salesperson. ALWAYS!
2024-12-19 16:06:35
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Shanice | NYC Creator :
I would do a charge back on your card asap
2024-12-19 11:09:37
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jane :
happened to my mom too with a lv bag. this needs to be a lawsuit
2024-12-19 13:58:23
148
..................... :
It happened to me at COACH TOO
2024-12-19 16:27:27
3
Dee Tay :
Are they gonna refund you?
2024-12-19 14:50:12
1
Ivan Lam :
What!! This is unacceptable!!
2024-12-19 07:36:24
1272
user4292121886577 :
Ugh this happened to me on the real real
2024-12-20 07:32:29
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Alex Ahmed :
Happened to me. Go to store
2024-12-19 15:08:31
8
doggy :
3k for that???
2024-12-19 16:25:24
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