@drelisabethpotter: It’s 2025, and navigating insurance has somehow gotten even more out of control… I just performed two bilateral DIEP flap surgeries and two bilateral tissue expander surgeries. During one of the DIEP cases, I was interrupted by a call from United Healthcare—while the patient was already asleep on the operating table. They demanded information about her diagnosis and inpatient stay justification. I had to scrub out mid-surgery to call United, only to find that the person on the line didn’t even have access to the patient’s full medical information, despite the procedure already being pre-approved. It’s beyond frustrating and, frankly, unacceptable. Patients and providers deserve better than this. We should be focused on care, not bureaucracy. I just have no other words at this point
Dr. Elisabeth Potter
Region: US
Tuesday 07 January 2025 21:46:19 GMT
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H :
United healthcare didn’t learn anything? Really? I’m so shocked
2025-01-07 23:40:47
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Mahogany_Monroe :
Why does an insurance company have the power to interrupt surgery???
2025-01-08 02:53:43
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Lindsey :
This should be a lawsuit. They prolonged anesthesia time.
2025-01-08 04:51:23
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Dilbar Umar :
Thank you for speaking up 🤍
2026-07-27 04:56:27
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Peyton | ER Nurse 🩺 :
Having to scrub out of a procedure to take a call for insurance reasons is absolutely insane.
2025-01-07 23:05:01
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KeepyourNickerson :
A SURGEON HAD TO SCRUB OUT OF A PROCEDURE!!!!
2025-01-07 23:27:52
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Michelle Berman :
Interesting that United Healthcare can’t be tagged in this. 😡
2025-01-08 03:47:55
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Southern*Nurse*Salleye :
They just put that patient at a higher risk for a negative outcome! They should be sued for delay in care!
2025-01-08 01:10:13
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Britt :
So instead of calling the other department within United, they call a surgeon out of surgery? 🤦♀️
2025-01-08 01:36:59
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😶🌫️Cloud 9 :
Intervening or halting a patient's care especially if it's critical or life threatening should be criminal against the insurance company.
2025-01-08 01:47:09
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CaitCav7 :
the audacity to call you mid-surgery and ask for answers another department IN THEIR COMPANY could give. 😭 ugggh thank you for taking care of your patients.
2025-01-07 22:43:51
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Mama Red $mamared1971 :
I believe litigation is the appropriate response.
2025-01-07 23:56:48
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user6606393244286 :
That is outrageous! A doctor leaving a surgery to talk to their insurance. No.
2025-01-07 23:32:37
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Meat Orchid :
Every single doctor needs to do this exact thing and advocate for us!!
2025-01-07 23:29:14
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steph :
It’s the fact they employ SO MANY PEOPLE and still don’t know what’s going on.
2025-01-07 23:15:48
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Claudia :
This tracks for UHC
2025-01-07 22:21:51
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Scrambledmeggs :
They are also non clinical personnel which is INSANE!!
2025-01-08 01:46:43
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cornflakegirl73 :
Thanks you for bringing this to light and not being afraid to stand up for your patients.
2025-01-07 22:51:36
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Whit_kne3 :
United clearly learned nothing from the situation that just passed. Who’s in charge at United now?
2025-01-08 12:50:06
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David :
If a surgeon is forced to scrub out to deal with an insurance call, someone is getting sued. This is ridiculous.
2025-01-11 03:53:07
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Jhnea Turner :
insurance is legitimately the biggest scam. how do they get to determine what somebody needs and does not need?
2025-01-09 15:35:48
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Jim Power252 :
Why are insurance companies allowed to decide whether someone needs surgery AFTER a doctor has already decided that they do?
2025-01-18 00:38:14
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That_GenX_RN🦋 :
Deip flaps are not simple surgeries! I’ll never understand an insurance company playing Dr.
2025-01-08 00:02:04
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fabfindsbyliz 🗝️📲 :
The fact that an insurance company can interrupt surgery is crazy. If a Dr. says a patient needs a treatment, surgery whatever it is it should be done period!
2025-01-08 17:11:43
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