@iiimteaz: Instead of making the lifts faster, they installed mirrors.’ Schindler lifts had complaints about slow elevators. Instead of investing millions into re-engineering, they installed mirrors. Suddenly, people spent time emotionally engaging with themselves instead of counting seconds. It’s a masterclass in user experience: Understand who the user is. Find simple, creative solutions. Improve the experience without overcomplicating or overspending. Sometimes the answer is as simple as a mirror. #UserExperience #Innovation #CustomerCentricity #ProblemSolving #Leadership #Podcast

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Monday 27 January 2025 17:05:13 GMT