ROSIE WINTER
Region: GB
Friday 14 February 2025 11:36:38 GMT
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Comments
Hannah💖 :
I asked for some measurements of a bikini and they said they didn’t know😅😅😅
2025-02-14 15:06:27
1721
cherry_bee93 :
I’ve honestly never heard anything good about mars the label
2025-02-14 21:16:02
1343
BIA BABY ❤️🔥 :
Do a chargeback with your bank! They’ll soon get back to you!
2025-02-14 16:29:23
898
jade :
I returned something that didn’t get delivered in time for when I needed it, little did I know they refund you a gift card to keep the money in the business! 🙃
2025-02-14 15:25:54
46
Georgia May :
When you click on the item you’re returning there’s literally a drop down that says ‘wrong item received’
2025-02-14 16:43:42
288
Sasha :
Not great when the products are more on the expensive side also
2025-02-14 15:01:19
436
Rebecca :
Process the refund as normal and select “wrong item received” as your reason
2025-02-16 09:20:46
153
Nicole Wilson :
This is absolutely shocking 😲
2025-02-14 15:08:06
27
Becci :
Not to mention their sizing is so off omg it's horrendous
2025-02-15 15:34:41
89
Claireeee :
U have to apply pressure babe they tried to give me store credit a few months ago and I threatened to take them to the ombudsman I received my money within 2 days xx
2025-02-14 19:06:39
56
Lauren :
Years ago they had an awful rep of the brand owner never processing people’s refunds and I’ll never order from them for this very reason
2025-02-15 14:50:39
23
Lucy :
Do a charge back through your bank. The bank will recover the money from them and then they’ll need to argue their case with your bank
2025-02-14 15:09:18
50
Aimmss :
My order went missing and they tried to blame me they are so difficult! I will never to try to order again
2025-02-14 16:10:55
51
Corinnetaughtyou :
You should have just returned the order with a note in wasn’t there an option on the portal for incorrect order?
2025-02-14 16:30:31
77
Lottie Strangwick :
Just select the products you did actually order and send the ones you got & out a note in!
2025-02-14 16:01:32
183
louises_magical_life :
Do a charge back with your bank, have screenshots of all of your contact attempts x
2025-02-14 17:16:40
23
annaoldfieldx :
Contact your bank ! X
2025-02-14 17:25:01
11
Njhun :
They have the WORST customer service and returns policy!! Nearly conned my friend out of nearly £300 and then blocked on Social media when I called them out on it. They’re trash.
2025-02-14 19:13:12
7
Shanbradley97 :
I had this with SLA the label! Ignored and took £50 off me and still never received anything 🤷♀️
2025-02-14 20:18:54
87
J :
I’m sure it’s not as bad as Murci
2025-02-16 23:47:59
5
Shanice Alethïa :
They still haven’t responded to any emails just over a week now
2026-01-10 15:35:48
1
🥨aya :
I missed the deadline to return by idk a week maybe? Due to being in & out of hospitals & explain that’s why; explained ordered 4 different sizes & styles (1)
2025-02-17 14:35:15
0
Lozzy 🤍 :
THE EXACT SAME THING HAPPENED TO ME. Sent me completely the wrong items and didn’t refund me. And this was like 4 years ago. Report them to trading standards asap
2025-02-15 12:57:15
4
annapelagia395 :
I find their sizing runs very small, which is fine but then returns should be easier. I love their tracksuits though 😅
2025-02-14 16:32:01
2
StellaG :
Their CD
2025-03-11 23:16:16
1
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