@chris_mf_craig: Have you ever have a customer who just bought a car recently complaining of harsh vibrations? Have you ever ver have it turn out to be flat spots on tires? And then have you ever had to navigate the argument of who’s going to pay for these tires? What an adventure. Let’s get into how I like to handle these situations…. #technician #serviceadvisor #newtires #carsales #dealership

Chris_MF_Craig
Chris_MF_Craig
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Region: US
Wednesday 26 February 2025 23:04:15 GMT
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g.gilbert1
G.Gilbert :
Dealership should cover it. One way or the other.
2025-02-26 23:24:11
72
oneleggeddave
oneleggedDave :
Pull the UCI , find where the used manager declined tires on the inspection, hand the situation to him.
2025-02-26 23:44:12
41
mrmallets
Austin Abbott :
Bought a truck they replaced the struts before I took it then had to take it back because they busted the axle boot and it had a heavy leak
2025-02-27 06:51:47
0
badwithmoney
badwithmoney :
I mean it's pretty obvious the dealership should be covering those tires one way or another. Unless they hate return business.
2025-02-26 23:29:51
16
civictherapistward
civictherapistward :
how about when you pay for a tire rotation and they don't do and a few months later you find out your tires are cupped because they weren't rotated by the dealership when you paid for them to be?
2025-02-27 22:15:56
0
mike47978
mike :
mine sits for 6 months at a time, no problem with flat spots as long as they are aired up properly
2025-02-27 11:18:48
0
kylebloom1
Kyle Bloom :
That’s why dealers should go back to having trusted salespeople get demos so every week they can rotate cars, keep them running smoothly and if something was missed in inspection it would be fixed
2025-02-27 00:02:09
2
wadeatkinson97
Wade Atkinson :
or the dead battery when the customer tries to drive away
2025-02-27 11:11:10
1
thebi11dozer7
TheBi11dozer :
Find the salesman and inform them that their commission is about to go down.
2025-02-28 02:31:34
0
flyinbrian11x
Flyin Brian :
That's on the customer. should have test driven it and brought it to the salesperson attention.
2025-02-28 10:49:47
1
redrepair
REDREPAIR :
Sales dept just paid cost on the tires , service dept eats the labor — normally
2025-02-26 23:32:18
1
hereforthelikessss
here for the likes :
Call the sales manager, inform them of the situation, goodwill the new tires and alignment in good faith.
2025-02-27 00:45:56
10
cruzito.300
Cruz Amador :
I bought a jeep srt the breaks were screeching I brought it back within the week to find out I had no breaks literally metal to metal and dealership covered for new breaks because they didn’t do car
2025-02-27 00:09:20
0
the.rusty.shackleford1
Rusty :
I like the meet you halfway approach. I imagine that most times the customer is understanding
2025-02-27 00:08:57
1
rinko123gtg3
Rinko123gtg :
what happens when they dont cover?
2025-02-27 16:11:52
1
detroit_r32
Detroit_R32 :
It happens a bit at my dealership too. My dealer tries it’s best to handle issues like this for our customers especially if they are repeat buyers.
2025-02-28 01:01:25
1
dalecatlett424
Dale Catlett :
I would assume it was test driven before that said vehicle was purchased so the flat spots should of been felt on the test drive… I feel any reputable dealer would do what’s right by the Customer tho
2025-02-27 01:50:44
2
haltornalf
Gandalf The Pink :
Yea that should be covered because it’s the dealerships fault for not moving the vehicle regularly.
2025-02-27 14:07:22
2
lonewolf7124
LoneWolf7124 :
These vehicles are sitting on lots for easily 6+ months without moving.
2025-02-27 00:58:13
2
ewick939
ewick :
Sales will need to pay for it
2025-02-27 01:15:50
1
cjcanfora
Casey Canfora :
New vehicles come with 12/12 warranty on tires properly wording the claim and contacting the tire manufacturer you can get them covered
2025-02-28 23:15:20
0
_griffingavey_
Griffin Gavey :
Dealership is paying for those tires. Not his fault it sat on the lot for that long.
2025-02-28 22:47:58
0
mikeandrew25
Mike Andrew :
didn't notice it on the test drive? negotiate new tires into price.🥺
2025-02-28 12:57:12
0
dogwhisperer1234567890
Let’s go Brandon :
Just happened to me with a new car. They ended up taking the wheels and tires off the same exact car that just came in and swapped them. I hope they don’t try to put them on the other car
2025-02-27 04:40:47
0
peterbumgarner
Peter Bumgarner :
Would you not have noticed when you test drove the vehicle.
2025-02-28 13:38:49
0
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