thecomputergurl44_
Region: GB
Wednesday 12 March 2025 10:15:54 GMT
168922
7327
176
254
Music
Download
Comments
ピエル• :
Mine doesn't care about mental health. If the customer was rude we have to calm them down or show empathy. Sarcasm isn't allowed and the survey after call is important. I quit because it's unfair.
2025-03-12 12:45:05
479
Karen Ram :
my company rewards rude customers by giving them credits. and blame us for their horrible attitudes.
2025-03-14 04:29:57
199
Get rich don’t die trying :
I let them rant stay silent then 10 seconds after they ask if I’m still there I begin my sentence again
2025-03-13 14:50:42
151
Roo :
Think this is so valid. good customer service is giving clear, consistent answers and being decisive, not about stuttering and giving murky maybes as answers.
2025-03-12 10:48:50
327
Richard Lanchbury :
when will customers understand you catch more flies with honey than you do with vinegar?.
2025-03-14 21:46:05
93
Loulabellesjungle :
I used to have dead air silence but if it got uncomfortably long I’d just say is there anything else I can help with today 🤣
2025-03-13 13:32:41
31
charlouiselilian :
i always deal with them by being assertive, telling them i will end the call if they carry on or i just stay silent and let them go off and will dead air them after, i dead air people allllll the time
2025-03-13 13:53:53
15
sleeep.4 :
our customers could never the second I’m quite for I second I get “HeLLLOOOOO”
2025-03-12 21:42:53
65
JustOneOfThoseDays :
I do this, my manager backtracks on all procedures and does everything the customer says. It's exhausting.
2025-03-12 12:58:49
88
Callum :
I do this face to face on retail tbf
2025-03-15 10:31:36
7
Reedy :
When different advisors give a customer incorrect or conflicting information you can understand people's frustration. Abuse is never ok but there's a difference between frustration and abuse
2025-03-12 11:02:05
69
Dan Hill :
I use/love the broken record technique
2025-03-15 09:03:47
8
@AG〆 Max :
well fedex is a top of the line company but were not allowed to disconnect the call to the rude cx. and they care nothing on employee mental health
2025-04-18 06:58:05
1
Andrea Barraza :
are there call centers that care about mental health of employees?💀🔥
2025-03-14 05:03:35
18
Cotard :
I have never worked in a call center that prioritizes mental health, basically the customers can say and scream all they want, and you have to put up with it, it is so unfair.
2025-03-14 20:07:42
15
Battyunicorn :
Whenever they start to shout I ask them if they are talking to their child/granchild💀
2025-03-13 00:57:03
7
Alex Williams :
"Who talks first loses".
2025-03-13 20:03:48
17
Imhollyvera :
Luckily my company allows us to disconnect if they’re rude or even talking off topic things. Gotta give a warning first and if they continue then we disconnect.
2025-03-12 19:44:25
33
Purdy Pants :
You’re not being rude and I wouldn’t say it’s passive agressive. You’ve given your answer and stand by it. You’re just not engaging in an argument. It’s a great tactic to keep things calm ☺️
2025-03-15 09:26:39
5
Simple as. :
I just hang up as soon as they become rude.. Worked a treat for 8 years 🤣
2025-03-13 22:52:10
6
CSR✨ :
APPRECIATE THE TIPS!!!! first✨✨
2025-03-12 10:25:48
16
MystikalMirage :
also with a bank, we aren't allowed to match energy but ive been there so long tht ive decided not to accept abuse anymore.. now i match when necessary...sometimes I scold them for being rude too🤭
2025-03-12 18:46:33
8
OxL_ :
Sometimes you have to speak firm if they aren’t listening. They would calm down fast. I learned this and never had to transfer calls. I was able to handle escalation.
2025-03-12 12:02:56
10
JW :
Is there actually any benefit to working in a call center?
2025-03-13 13:13:14
18
To see more videos from user @thecomputergurl44_, please go to the Tikwm
homepage.
