@wired: Who’s responsible when a customer service chatbot invents a company policy? It’s a question that is only going to become more common in the coming years.

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Thursday 24 April 2025 21:04:52 GMT
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mattrazz
Mattrazz :
no one really cares that the chat messages are labeled as AI generated, they want the responses to be accurate
2025-04-24 21:13:49
920
aggressive_grandma
Magdalena Hayden :
I am so truly tired of ai getting shoved in our faces. give people their goddamn jobs back
2025-04-25 10:15:15
762
shahidnazeer9762
shahnazir tiktok live :
Shahid Nazir jila Sargodha panji nobi live on life on life on life on 🇵🇰🇵🇰🇵🇰🇵🇰
2025-08-27 03:00:12
0
basilling
Basil'ing :
I hate hate HATE that there isn’t any cs anymore. Just a pointless faq or ai. I want to call a PERSON and get my problem resolved immediately. But most places don’t even have cs numbers anymore
2025-04-25 10:59:58
132
shannon.skinn
Shannon Skinn707 :
Here’s the thing; I have never, not once, had my problem solved by a chat bot.
2025-05-26 22:04:55
69
lookmomelvenears
Diziet Sma :
There is no such thing as a "hallucination", everything LLMs put out is a "hallucination", it just happens to be what we agree to be true, and some false. It doesn't know anything, it can't analyze
2025-04-25 08:59:12
67
novelwariovirus
WARIO-19 :
oh come on. it was a company policy, they backtracked on it, and blamed AI
2025-05-25 22:31:59
7
xdeadc0de
xDEADC0DE :
the thing hallucinates, how can you use it for anything
2025-07-16 21:07:22
0
loneheart127
Loneheart :
And it's only going to get worse, It's going to be a very interesting case when an AI gives information that directly leads to someone dying
2025-04-25 11:00:05
14
seeone1
Seine :
1 rule: Redditors never do what they say they will do
2025-04-25 10:29:22
0
heme.onc
Liz🩸Blood🧬Cancer PA :
I’m so tired of AI chat bots
2025-04-25 05:57:17
37
kubectl
kubectl apply -f lol.yaml :
“oh no, the thing I didn’t code isn’t doing what I want” 😭😭😭
2025-04-24 23:18:46
27
diceruptive
Dice Ruptive :
This is why people are so freaked out about AI. This was a minor mess up. What if the next one costs a person's heath? Money? Life? That's why we need regulation.
2025-04-25 20:01:30
8
gio_belle.28
gio_bell.28 :
Lyft Driver Support is ALL AI now.
2025-04-26 17:28:10
0
fozzwad
Jeff Foster :
The Meta AI invented and then told me the website address for a local business. The website did not exist. Then the AI told me it didn't do that because it could not provide website addresses.
2025-04-25 19:01:03
6
civil_up_to_a_point
Civil_up_to_a_point :
This is what happens when companies are so desperate to squeeze more profit out of their business and they don't care at what cost.
2025-05-19 08:05:00
3
celineterr
Céline 🇬🇧🇧🇪 :
Lol "the AI bot did it" is the new version of "the intern did it" for garbage companies 🤣
2025-05-29 18:55:40
1
sappygemstone
sappygemstone :
So they labeled the support as AI generated as a CYA, right? That won't keep customers if it hallucinates again
2025-04-24 22:07:37
30
aisehino
aisehino :
labelling the bot as ai doesn't help unless they also label it as completely untrustworthy and all responses as potentially meaningless/ wrong. ie the bot is a waste of time
2025-05-23 22:49:39
0
enjakuro1
enjakuro 🍉🇨🇭 :
LOL
2025-04-25 12:23:04
0
jblackwell92
📚 J Blackwell | Writer 📝 :
So the people who use AI to code have lost trust with the AI coding company because the AI coding company used an AI chatbot, and they DON'T see the irony in this?
2025-04-27 05:45:18
1
bullmastiffla
Bullmastiff LA :
We want to legally lie to you is the new customer support
2025-04-25 14:42:12
6
glennatthepiano
glennsogood :
So embarrassing for them. And us, tbh
2025-04-25 15:04:30
0
declantm
DeclanTM :
Maybe if companies actually cared about customer support and you could speak to a human instead of a robot.
2025-04-25 11:00:40
21
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