@thecomplainingcow: You will need the proof of purchase with the returning for a change of mind or because the item is faulty. However, you will need a proof of purchase which does not have to be a receipt. Packaging and a carrier bag or not proof of purchase! #Refund #Exchange #ProofOfPurchase #Receipt #ConsumerRights #Returns #Shopping
Well done, so many people get confused over this and many because the retailer leads them to believe that they will require the box when returning a faulty item within the warranty period
2025-04-30 10:40:13
29
ashmills158 :
TK Maxx failed to understand this with a pair of shoes. Soon changed their mind when showed a draft letter. Which have a good template for CRA 2015 returns
2025-04-30 09:30:12
14
Mansoor Hussain667 :
Thank you
2025-04-30 22:30:25
1
Maddy Alexander-Grout :
Oh this is interesting!! I will tell this to my box of boxes in the loft 😂 and useful to know just before I move!
2025-05-03 07:52:06
1
Triple GGG :
IS ALL BS PUBLIC CANT DO NOTHING
2025-04-30 21:04:44
2
🪿 tom.goose 🪿👻 :
So i work for a supermarket and we are told and trained that the customer requires packaging for change of mind returns. So is it only for damages or faulty etc etc? :)
2025-04-30 11:49:25
3
monthypyton :
Purchase of eBay as it happens so often failed in its second month. The seller doesn’t want to know, neither the Customer Support of eBay, what would you do?
2025-05-01 04:44:24
1
Mike :
I never keep the packaging if I have to return it I make them send me. a refund or send me packaging out lol 🤣
2025-05-03 00:58:35
1
Smeech28 :
What happens if it’s a large item, are you expected to package the item up for return? Is there any onus on the seller to provide packaging for a faulty item?
2025-04-30 09:55:13
1
MaltaRedDevilCue :
Does this mean purchases outside the UK like America?
2025-05-01 06:47:23
1
Darren Thomas :
thankyou so much 💕
2025-04-30 23:50:53
1
Little Mechanic Books :
I’ll remember this , I have boxes that shouldn’t be here ! 😁
2025-05-18 12:25:50
1
Dec Leeks 🤪👌🏻 :
I bought a phone from Argos and was told if I didn’t like it then I can return it… I used the phone for a week, tried to return as I didn’t like it and they said no because it was used. Is this right?
2025-04-30 16:52:01
1
Ricky :
I did this once when Clas Ohlson was in the UK. Emailed them with my bank statement, they said take the item to the store with no packaging (it broke after a month). They replaced it. Easy 👌
2025-04-30 13:01:10
1
dayswithevan :
Secret Sales have just deducted £5 from my return for not being in the original packaging. Please help me, I don’t know what to do.
2025-04-30 18:19:20
0
Mansoor Hussain667 :
Just wondering l bought a pair of trainers from Sports Direct about 10 months ago. The insole has come off. Will it get replaced or is it classed as wear and tear.
2025-04-30 16:06:48
1
Sara :
💯💯💯
2025-05-02 03:52:43
1
Sew Heather Sews 🧵🪡 :
Glad you said @Argos because I bought a hoover. It didn't work and I was refused a refund or exchange. I took it straight back and got embarrassingly fobbed off. NEVER shopped with them since!!!
2025-04-30 11:19:56
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