@cake.by.kaity: is this normal for wedding venues? #customerservice #weddingtiktok

Cake by Kaity
Cake by Kaity
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Region: US
Friday 23 May 2025 00:44:13 GMT
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samanthadaniellerose
sammy rose :
the wedding planner should refund her for the 50 missing treats. it’s the wedding planners job to handle all of that.
2025-05-23 00:52:26
5071
eternal_court
Alicia nova :
oh the kitchen staff definitely raided the boxes thinking they were extras
2025-05-23 03:51:12
1533
sewingbydarcy
Sew Crazy 2024 :
Maybe in the future, you could have the planner or venue sign at delivery to show you delivered the exact amount you were supposed to and that after that they are no longer your responsibility.
2025-05-23 01:25:39
3495
bardinbella
Bella :
An attorney once told me saying sorry implies you are admitting guilt. Can you say instead “I hate this happened to you” or “It’s understandable you’re upset, I would be too, however I did as you asked.”
2025-05-23 12:46:43
2758
mjdarcy
MJDarcy13 :
you should never apologize for something that isn't your fault. wedding planner is at fault.
2025-05-23 01:49:13
1482
krisstee808
krisstee808 :
Once it’s delivered, it’s not your problem anymore
2025-05-23 01:36:32
1733
sammie.nichole91
Sammie Nichole ✨🌻🦋 :
the missing cake pops aren't your problem
2025-05-23 01:05:26
840
joyofit
JoyOFIt :
It’s the aftermath of spending all that money. It makes brides crazy the days after. Realizing all the extra stuff wasn’t worth it and they don’t like it as much as thought they did and they have buyers remorse for many expenses
2025-05-23 07:52:35
297
nickyhollingswort3
Nicky Hollingsworth :
my friend delivered a cake with dipped berries and someone came and took half thd berries off th cake. it definitely happens. the camera showed the staff doing it. have her check the cameras
2025-05-23 01:09:52
776
cate_yates
Caitlin ♡ :
I make & sell pet bandanas. I’ve had people ask for refunds bc their dogs chew the bandanas up…I’m sorry I can’t control what your pet tries to eat
2025-05-23 01:40:00
273
ylime_420
Ylime_420 :
I bet a staff person knocked the boxes over or something and didn't want to take responsibility for it.
2025-05-23 03:42:58
198
jamiew.100
Jamie :
You were right not to refund her. But moving forward, I think you should have someone sign a document when you drop it off stating that they received everything that they purchased. Whether it’s the bride, the wedding planner or someone else.
2025-05-23 07:55:55
505
moniquewashingto78
Monique Washingto785 :
She is trying to recoup some of that money she spent on her wedding. That's on her.
2025-05-23 14:54:39
112
lindsey.wooten2
Lindsey Wooten :
It’s unfortunate however it’s not your responsibility, you did what she asked end of story
2025-05-23 02:16:07
34
isleif97
Acrage living🇨🇦 :
Why are you apologizing? Not your fault and apologizing admits guilt.
2025-05-23 03:08:51
219
dozycowems
Emma 🖤 :
Please don’t apologise for things that are beyond your control. You didn’t lose them, you delivered your end of the deal. You did nothing wrong. ❤️
2025-05-23 06:46:50
40
krishy_ag
Kevii🦭⟭⟬⁷ :
No you shouldn’t not have to refund or even entertain that notion. You upheld your part of the bargain everything else is not your responsibility. Plain and simple
2025-05-23 01:35:58
57
helendavies8931
Helen :
Not your fault & NO refund necessary
2025-05-23 04:21:16
44
gymshortscomedy
GymShortsComedy :
Why were you apologizing at all?? You didn’t do anything wrong.
2025-05-24 12:16:18
6
thedivinepathllc
TheDivinePathLLC :
That's totally not your responsibility.
2025-05-23 02:02:56
18
miss.molly1998
Miss. Molly :
I feel like she should of had someone pick them up 🤷‍♀️🤷‍♀️
2025-05-23 00:59:34
47
paigebachman3
Paige Bachman :
I work wedding catering and we take pictures of everything too. Post wedding, those bills start rolling in suddenly everything that was great perfect thank you so much day of, is now wasn’t great, didn’t like, wasn’t correct etc etc. no ma’am I’ve got receipts lol
2025-05-23 07:30:22
44
shannonmurray538
Shannon Murray538 :
Make the wedding planner stand in the photo. It’s their responsibility from there.
2025-05-23 21:56:35
13
kelliebell98
kelliebell98 :
Don’t say sorry.
2025-05-24 21:09:31
5
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