@susangrove: This cannot happen to special needs people/families. Also; we tried to carry her but she is 150 pounds and carrying her down the small aisles is very difficult. #americanairlines #notokay #viral #spreadtheword
Forgive my ignorance, but what is an aisle chair? Sorry your daughter had to endure this!
2025-06-28 22:43:00
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Hipmomellie :
This is HORRIFIC AND UNACCEPTABLE. I’m so sorry.
2025-06-28 18:58:50
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StacyFL🇺🇸🏖️🐚 :
In the whole airport they couldn’t find a wheelchair !
2025-06-28 17:03:58
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Moonchildstayswild :
I looked up what an aisle chair is and there are tons of disabled people being completely mistreated as if disabilities are a choice! So sad! I too am disabled, but I have never needed to fly since my disability thank goodness!
2025-07-01 02:00:04
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Susan Grove :
Also, I am videoing so this never happens again and, yes, you can hear me encouraging because we had just finished a 7 hour flight (and a horrible 4 days of travel with AA) and I know she was exhausted.
2025-06-28 15:29:41
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✨ April ✨ :
Please file a lawsuit there are precendent cases for this type of violation of ACAA and ADA. In addition to the lawsuits, American Airlines received a $50 million DOT fine just last year.
2025-06-28 18:17:18
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Monica Vaswani :
This is unacceptable
2025-06-29 05:37:40
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kell_with_ey :
This is horrific. So sorry this happened to you! Unacceptable!
2025-06-28 18:51:22
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SC GirlyGirl :
Not everything needs to be made public. Somethings need to be handled behind closed doors, especially when it comes to the dignity of your child.
2025-06-29 17:01:21
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Lauren | Life Lately in Maine :
The lack of humanity these days is astounding. There was another solution…someone could have found a way to preserve her dignity
2025-06-28 17:00:18
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Megs✨ :
I would contact corporate! SMH. So sorry.
2025-06-28 11:57:04
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Nicole Estrada :
Why is everyone smiling and laughing?
2025-06-28 19:55:43
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Gumaro Flores :
Unacceptable, and I’m sorry this happened to you…. But I know for a FACT that my family would’ve carried her out, not let her crawl out…. Kinda shameful on you as well for allowing this.
2025-06-29 22:29:55
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chris :
I am so sorry 😞 Please escalate this to management
2025-06-28 15:47:40
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bobbiesue077 :
oh man this is awful! make complaints will airport and airline!
2025-06-28 16:28:24
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Amanda Lee Olsen :
Why is the parent just their recording instead of picking up their child and carrying them? That’s so sad
2025-06-30 00:20:37
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dwincolorado :
I would never record my daughter being humiliated like this, nor would I allow it. Either they’d bring that chair or someone would be carrying her. This is unacceptable by them and you.
2025-06-29 20:42:18
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xGod_Eaterx :
You couldn’t have carried it while recording? Crazy mom
2025-06-29 14:15:42
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951211727 :
Also the wheel chair personnel are contracted through a different company this isn’t AA’s fault
2025-06-28 17:52:07
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Mrs Contrera 💍🌹🌺🌹 :
Personally, I wouldn’t let my daughter touch the ground. I’d ask someone to help me carry her out instead of recording. Sometimes we make problems when there are easier solutions.
2025-06-29 13:47:40
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Lyra :
Carry her. You guys have gotta be kidding.
2025-06-30 08:58:48
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highklee :
sure hope you picked her up after you did your lil video
2025-06-29 07:18:15
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MJ :
She didn’t HAVE to crawl. You just didn’t want to continue waiting.
2025-06-29 06:32:39
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