The insurance company was 100% correct! The insurance only covers the cruise once she canceled the cruise, it canceled the insurance!
2025-07-05 16:32:35
23
DeirdreNiCheallaigh :
Sue the travel agent!!!
2025-07-05 14:28:49
63
banmeagaintiktok2 :
I mean if she had medical insurance coverage while on the cruise only then they are right. Honestly, this is a loop hole for older people. Just purchase health insurance plans and get “sick” on a cruise and receive care fully covered by your plan while on the cruise. We all should be doing that and have our healthcare fully covered.
2025-07-05 12:45:57
1
Jeremy229 🥷🌹 :
I swear insurance is the biggest scam but unfortunately they’re not wrong here Trip did get canceled
2025-07-07 09:51:09
0
Roxemmy :
Just another example of how much of a scam any insurance is in the US
2025-07-06 09:04:14
0
bryanlasvegas :
Believe me, I totally get it- me and my partner of both were Covid survivors-Puerto Vallarta back to America on private planes- insurance claim it was auto network- we fought for two years and finally, they paid 53K
2025-07-08 02:19:23
0
Bee Black Beats :
And they wonder why people wild out on these insurance companies smh
2025-07-05 22:08:27
0
LirpaFoldrey :
She needs a better lawyer
2025-07-05 14:53:58
0
justmythoughts4today :
I have never seen travel insurance cover medical costs. I have seen where they allow you to cancel and credit your payment for the trip based on medical reasons but nothing more.
2025-07-07 17:21:48
0
Marchello Capellitini :
thats why before you make a move you need to get that insurance contract analized by chatgpt
2025-07-06 20:24:30
0
rusty4971575 :
Can’t be on her side without reading her contract. Usually they don’t cover medical that’s not related to the trip.
2025-07-06 00:38:39
0
user365365365365365 :
That says $4600
2025-07-06 15:14:33
0
Branson417 :
Seems fair to me
2025-07-06 05:30:09
0
Jerry Stuckey :
Why would they pay your hospital bill if it had nothing to do with the cruise ,, in that case everyone who was sick would just go on a cruise
2025-07-07 20:23:16
1
Chris :
Medical care on the boat is free so why did the policy state it covers medical ? Deceiving
2025-07-05 22:40:51
0
❌ ❌ Sadie Sullivan ❌ ❌ :
😂
2025-12-02 18:08:48
0
ChickenFries :
insurance companies always finding loopholes
2025-07-05 08:19:24
553
EL Guapo :
It’s not the insurance companies problem to pay her healthcare
2025-07-05 11:10:15
57
user1219705309481 :
She’s lucky it was Japan and not the US. Would have been like $200-300k here
2025-07-05 09:16:52
44
MattandWen :
And people wonder why guys like Luigi show up outside their offices. 😏 Criminal insurance companies
2025-07-05 18:56:36
42
THEcritic :
Allianz Travel Insurance is the only travel insurance I would ever use.
2025-07-05 14:33:19
41
BornInTheLate1900s :
This sounds bad at first glance but I believe the insurance only covers medical issues incurred ON the cruise. The fact she had to cancel beforehand it’s not covered.. Sucks but it is what it is.
2025-07-06 02:09:45
18
kelly :
Insurance is a rigged scam just like healthcare & big pharma. You gotta have it but can never use it. If you do they cancel you or jack the price
2025-07-05 13:29:30
17
Lana Bordelon :
That why they say buy insurance separately from cruise line
2025-07-05 11:59:33
11
Melissa :
Aon is a pain. As a travel agent I never sell the policies through the cruise line. They are only looking out for their own interest.
2025-07-05 12:54:21
8
Styles_Slice :
The travel insurance probably never paid a penny ever
2025-07-06 06:47:01
6
cortney.kotzian :
Look if she read the terms it would be clear enough if she had medical coverage under the policy. She had trip insurance.
2025-07-05 14:26:51
5
Farfalla81818 :
actually that makes total sense. you got the wrong kind of insurance and you never buy it from the group you purchased your travel with.. there are so many places to compare insurance for travel
2025-07-05 22:43:28
5
clart :
Lawyer up
2025-07-05 13:30:42
4
Tater Salad :
You’re telling me the insurance company wiggled out from paying a claim with small print in their contract that the customer did not fully understand. That standard procedure for all insurance companies never pay without me knock down, drag out fight with a customer.
2025-07-05 12:21:11
4
reefseeker :
Makes sense to me -
2025-07-05 11:23:51
4
Tavia NT :
Of course
2025-07-05 08:06:25
4
SL23 :
always get a third party travel ins like AAA. covers other then cruise
2025-07-05 16:19:00
3
Scott :
The travel insurance was for the cruise & anything that occurred during it, not before
2025-07-06 00:22:40
2
SemperMarine :
Go to medical on the ship and not on the mainland. I feel bad for them, but the policy is pretty straightforward with what they cover. Notify your personal insurance broker before traveling abroad.
2025-07-05 18:25:21
2
tracy18651 :
my mother used aaa. covered trip hospital and flew her body home
2025-07-06 02:25:29
1
Lee Michael Amari :
I need to know, was the $45,000 from the Hospital in Japan or from a hospital back in the USA. Because the insurance should only cover the medical while on the vacation. She did cancel the trip that too would cause issues.
2025-07-06 05:45:02
1
rbnleej :
I get travel insurance. I had to use it when I was seriously injured. Ins paid 100% of everything. Medicare aid all the medical bills. I do not use cruise travel insurance. I go elsewhere. The insurance paid 100% on an air ambulance plane from one end of the country to my home state.
2025-07-05 22:11:38
1
dmwill4 :
It’s terrible that happened but they did cover the portion of the cruise they didn’t get to be on. I wouldn’t expect anything off the ship to be covered no matter how it was explained to me.
2025-07-06 10:38:34
1
Di :
Any smart travel agent knows You never buy the cruise lines insurance
2025-07-05 19:50:48
1
Ashley Trevarrow :
if she wasn't on the cruise then she wasn't covered by medical. when you sign up it explains this. it will only cover medical once your on the ship and have left port.
she did get a refund for the cruise which is what the insurance covers if you cancel your trip.
2025-07-05 19:13:42
1
Joker :
Medical care meaning if you need medical care caused by medical issues happened due to factors of the cruise! She had a pre existing condition. The cruise line is not Medicaid
2025-07-06 05:26:58
1
Tomas Martinez :
Ya no the couple is wrong here the insurance is for the cruise not befor
2025-07-05 16:21:39
1
ONE GEN X :
So the lesson to everyone is to not cancel the cruise. Let it leave without you but don’t cancel it.
2025-07-06 18:31:05
1
Henwy :
How is the ins company wrong here? She wasn't even on the cruise yet.
2025-07-05 15:50:02
1
Col_Dave_Dixon❌ :
@Spencer Aronfeld sounds like a good case for you or a video to warn others
2025-07-08 15:26:24
1
paulcaputo160 :
If she got sick on the cruise it what have been paid for. If she canceled the trip they would not pay for the medical.
2025-07-05 13:02:25
1
socialsecurityqueen :
I always buy insurance direct and include from my house to destination not just the cruise
2025-07-05 15:08:04
1
Claridense :
We all know all insurance companies are a scam 🤨
2025-07-06 11:16:47
0
Daarealbrinaa :
Did she purchase travel insurance or cruise insurance? Travel insurance usually covers medical bills
2025-07-06 12:28:19
0
Holly Walsh🇺🇸 :
They refund the cruise charges but not hospital
2025-07-06 10:36:14
0
Jonathan Durham :
Why is this on the news. If you can afford a 72 day cruise you can pay your medical bills.
2025-07-06 09:41:21
0
norny :
😁😁😁
2025-07-06 05:44:19
0
Shaki Shaki426 :
😡😡😡
2025-07-06 09:07:06
0
user5728419196347 :
If she had medical care insurance I’d sue
2025-07-08 16:17:54
0
Sheila Smith :
🙏🏽
2025-07-06 07:53:25
0
The Leadership Coach :
My dad bought a policy for $50 that was supposed to cover medical care since you go out of the country- He didn’t have to use it so unknown if it’s good but that was the main reason for it.
2025-07-06 07:06:29
0
Donnie Fearnot :
😂😂😂
2025-07-09 06:51:40
0
Jag :
This is con man stuff. All insurance companies operating in a con environment, medical insurance being the king pin of that con world. AON is a huge risk management company for many industries. 45k is like a cup of coffee to this company but here they collected money from this family and then cut out with their money. Lawsuit should work.
2025-07-06 12:47:04
0
Katy :
They could afford a 72 day cruise to Japan….. cry me a freaking river
2025-07-08 01:39:24
0
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