@curtisagardner: You can film the perfect video inspection But if the customer doesn’t know it’s coming Why would they click a link from a random number? Let them know Set the expectation “Hey, your tech’s sending a video. Please watch it before I call you with an update” Then watch the video yourself Make sure your story and the tech’s story line up That’s how you build trust as a team #mechanictok #autotech #autoshoplife #carcheck #videompi #cartok #repairshop #flaghours #flatrate #automotive #automotivetechnician #shoplife