15 Years of Café Advice in 2 Minutes I’ve spent 15 years running successful cafés. Today, I’m sharing four game changing tips to help your café thrive. One. Perfect Your Order-Taking System A flawless order-taking system prevents mistakes and keeps customers happy. Invest in a good Point of sale system and train your team to use it confidently. Have your service staff follow a script, train them to deliver the script with a natural approach. Set an expectation with your staff to achieve a 100% order accuracy. Two. Prioritise Staff cross Training Well-trained staff deliver consistent quality and great service. Allocate time and budget to cross train your team thoroughly—it’s an investment that pays off on days that you’re short staffed. Three. Monitor your Financials Daily Watching your financials daily helps you catch issues early and stay profitable. Track expenses, sales, and margins to make informed decisions. Spend 10 minutes per day on this task and save yourself thousands in the long run. Four. Price your menu Based on Margin, Not Market Pricing for margins rather than what other cafes in your market are pricing their menu at, builds a sustainable business. Serving fewer customers with higher-quality at better profit margins beats high volume trade with low margins and low quality. Follow these tips, and your café will stand out in a competitive market. #coffeeideology #SmallBusiness #hospitality #cafetips #coffeetiktok - @coffee.ideology