Ethicai
Region: AU
Thursday 21 August 2025 09:45:20 GMT
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Leeeeeeesah 🇦🇺 :
I'm seeing so much of this back peddle right now. I LOVE IT
2025-08-21 10:52:49
168
pawlitics :
not true. CBA india is growing
2025-08-22 00:51:29
4
Michael French :
ahhh the chatbot the 7th circle of hell for customers, AI is a tool not a replacement option
2025-08-29 23:19:51
0
Q*151222 :
That was just a trial roll out, an experiment on how to do it better. Next cut CBA job cuts will be massive. This was not a failure watch the space and see what happens next. It’s unfortunate
2025-08-21 10:42:49
17
algernon :
im definitely not be an insider so im definitely not about to reveal any internal workings, but they are barely back pedaling- cba is still looking for every possible method to cut staff and become a "digital first" bank. almost all functions that the branch and humans can do are now being intentionally gates and or hidden from their own staff and they are being forced to use digital methods to complete customer query, even if its less efficient. use of digital channels has become a KPI for the employees, and those who dont meet the target get reprimanded. of course, Im not an insider, so this is just me making things up, so definitely dont believe me.
2025-08-21 15:39:54
23
chuitey539 :
Front line is the customer experience. Use AI on the backend.
2025-08-21 23:44:42
22
Pat Kat :
Another prime example of execs making decisions by looking at spreadsheets while not understanding customers, tech and their own operations.
2025-08-21 22:00:52
8
Special_K :
Latest research by MIT (published this past July 2025) shows 95% of incumbents failed in their AI projects. However, medium companies are succeeding because, among other things, they can move and pivot much quicker than their larger counterparts.
2025-08-25 00:16:59
0
Danish :
absolutely you're right
2025-08-30 10:21:59
0
thescifichic :
with how they do business, they should now be called CBF
2025-08-22 23:09:54
2
Richard Barge567 :
This seems like a reapeat of moving call centres overseas to save money, now having an on shore call centre is a real selling point, I think it will be the same with AI,
2025-08-23 22:14:41
1
Anubis :
Can’t wait for digital id and banking when a storm blows out the phone networks, happens regularly in regional towns
2025-08-22 08:36:09
2
roleyms :
100% can't tell you how many 'arguments' I've had with BOTs... I just walked away...
2025-08-22 10:37:54
0
Leockii :
Ok so which c-suite will lose their job?
2025-08-23 10:56:17
0
OlmateNightfox :
yeah I'm not worried about my tech support job. People are the issue not AI. If the user doesn't understand the prompts it won't work.
2025-08-25 01:37:06
0
peternorris271 :
The worst chat bot is CBA just terrible it was just so badly rolled out
2025-08-23 08:26:38
0
Tan :
They made 10b so their customers ok with this
2025-08-21 13:20:52
2
digg755 :
Time to close accounts. It is a government bank. Completely shows the government can’t operate anything
2025-08-22 10:19:43
0
Kali Petrou :
The help bot is terrible the help desk at all branches in my area always have long long lines
2025-08-22 05:53:46
0
Minerva1301 :
BUT BUT ACCENTURE AND BCG TOLD US !!!
2025-09-04 12:49:32
0
pauldavidpauldavidpa :
Wait until customers use AI to organise their banking and enable their AI agents to make phone calls.
2025-08-21 15:16:50
2
🇨🇴Alex😺 :
do they forget who holds the majority of the money, the people who refuse to use app because "those robots don't understand what i need"
2025-08-21 19:11:34
1
rebecca_k_hall :
AI should support and assist not replace and eliminate.
2025-08-22 05:49:08
0
Lyndie-Lou :
They really think AI is going to solve what needs human to human communication. You can’t even get through to a person on Westpac’s number it sends you around in circles
2025-08-22 00:12:19
0
Iamthepumpkinqueen666 :
AI psychometric testing has also been sneakily in place for a while at a lot of places meaning that ND and disabled candidates are screened out before they meet with a human
2025-08-22 04:26:00
0
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