@loveenglish238: Handling Complaints Politely How to respond to complaints professionally, keeping a polite and empathetic tone. Conversation in IPA (British English) Customer (Peter): Hello, I received my order today, but one of the items is missing. /həˈləʊ | aɪ rɪˈsiːvd maɪ ˈɔːdə təˈdeɪ | bət wʌn əv ði ˈaɪtəmz ɪz ˈmɪsɪŋ/ Support (Grace): I’m sorry to hear that. I completely understand your concern. /aɪm ˈsɒri tə hɪə ðæt | aɪ kəmˈpliːtli ˌʌndəˈstænd jɔː kənˈsɜːn/ Peter: Yes, I ordered three T-shirts, but only two arrived. /jes | aɪ ˈɔːdəd θriː ˈtiː ʃɜːts | bət ˈəʊnli tuː əˈraɪvd/ Grace: Thanks for bringing this to our attention. Let me check your order details right away. /θæŋks fə ˈbrɪŋɪŋ ðɪs tʊ ˈaʊər əˈtenʃn | let mi tʃek jɔː ˈɔːdə ˈdiːteɪlz raɪt əˈweɪ/ Peter: Sure, I can wait. /ʃɔː | aɪ kən weɪt/ Grace: I see the third item is out of stock. We can arrange a replacement next week or issue a refund. Which option would you prefer? /aɪ siː ðə θɜːd ˈaɪtəm ɪz aʊt əv stɒk | wi kən əˈreɪndʒ ə rɪˈpleɪsmənt nekst wiːk ɔː ˈɪʃuː ə ˈriːfʌnd | wɪtʃ ˈɒpʃn wʊd ju prɪˈfɜː/ Peter: I’ll take the replacement, please. /aɪl teɪk ðə rɪˈpleɪsmənt | pliːz/ Grace: No problem. I’ll arrange for it to be shipped as soon as possible. /nəʊ ˈprɒbləm | aɪl əˈreɪndʒ fər ɪt tə bi ʃɪpt əz suːn əz ˈpɒsəbl/ Peter: Thank you for your help. /θæŋk ju fə jɔː help/ Grace: You’re welcome. I’ll also send you a confirmation email shortly. /jɔː ˈwelkəm | aɪl ˈɔːlsəʊ send ju ə ˌkɒnfəˈmeɪʃn ˈiːmeɪl ˈʃɔːtli/ #businessenglish #IPA #shadowing
