@christian.grossi: an American YouTuber cannot believe the customer service he received in China 🇨🇳 This is in a Zhangjiajie China inside of a $24 4 star hotel. Upon checking into the hotel, there was a problem in the hotel room due to mold. I went down to the lobby and asked for a room change. What happened next was shocking. The employee apologized so many times and was very sorry for putting me in a room with mold. They the. Took me to 3 other rooms to find one that I would like. Not only that, they gave me a partial refund as well as a box of snacks. Never in my life have a I had customer service like this. I’m not sure if it is normal in China but it was amazing #fyp #tellme #traveltiktok #china #zhangjiajie

Grossi
Grossi
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Region: US
Tuesday 23 September 2025 04:08:09 GMT
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donmateo
Marteo :
and they dont expect a tip
2025-09-23 04:14:04
2362
vic8883337
Vic8887773 :
In the US they'll just show you the middle finger. 🤣🤣🤣
2025-09-23 04:37:40
1691
evergreen_ss
evergreen_ss :
It’s actually quite normal in China. Once I complained about the quality of food in a restaurant (it’s not as fresh as I expected) , the staff apologized, cooked a new dish for me which is totally free, and sent me a dessert!
2025-09-23 06:47:53
493
fhiiz
Austin Wren :
In the USA mold is included in the commodities
2025-09-24 03:14:28
455
stargazer.ad.astra
Josh :
and best of all Tipping Culture in China is considered offensive to them, meanwhile in US&Europe tipping is almost extortive 🧐
2025-09-23 13:32:27
265
moneymamablueprint
Digital Marketing Mama :
you're making me want to go to China!
2025-09-26 10:43:22
271
user7552391797194
😺 :
They also provide laundry service for free. Just give them your clothes and will return at night.
2025-09-23 09:44:15
43
no599nr1
អាយ យី :
中國有句古話“顧客就是上帝”🤣
2025-09-23 12:42:13
17
mayrushart
may rush art :
Its true the service in china is amazing.
2025-09-23 06:15:31
300
hanlu65
Hanlu :
I’m all for good customer service or let’s say basic respect and care for others, but behind this it’s the high fear for bad reviews from all service providers and product sellers in China. Unhealthy competition, extremely long working hours, low pay… Reality for most ordinary people in China. I’ve lived abroad for too long and I’m being surprised every year when I go back - anything you purchase online can be refunded free of charge, for certain types of products like cloths return rate is as high as 70-90% now. Great service yes, but people are struggling to make ends meet or enjoy life outside of work. I see changes experienced by family and friends in China, those in business are affected more by the good rating pressure and unhealthy competition. Just want to give some insight to the other side of the story…
2025-10-07 20:48:33
9
highpaidjob
highpaidjob :
In the US, $26 is not enough for tips 🤣
2025-09-23 06:30:52
193
goldvest.sg
Goldvest.sg :
During my time in Shanghai, which coincided with my birthday, a cake was delivered to my accommodations.
2025-09-23 07:07:02
193
lifesrad8
lifesrad :
in the US they would have just went up and wiped the wall and went good to go.
2025-09-23 04:31:58
90
dionhilltiktok
Okie-Gal-405 :
In America they would make it seem like the mold was your fault.
2025-09-26 10:31:25
51
salalalalalalaaa
真心 :
因为害怕打差评,商家非常内卷,很在意这个
2025-10-05 15:33:41
11
c1576508
•李🇨🇳🇨🇳秀🇨🇳 :
Life is good in China 🇨🇳 been here for a year and. Life has been so good and easy for me ☺
2025-10-06 09:16:15
5
bluemancanada
Blue Man Canada 🇨🇦🏳️‍🌈🙏🤙 :
100% agree. I've travelled many times to China. Best customer service in the world. ive been in travel biz for 40 years....all over globe. China is #1 by far.
2025-10-17 20:38:48
6
gundam1989
Benny :
China is so amazing. 🥰🥰🥰
2025-09-23 11:21:09
48
sheenadianeh
Sheenadian Eh? 🇨🇦 :
I really wanna tour china. I want to experience life there. 🥰
2025-09-23 21:02:24
32
arthur_belinda
Bewater :
This is “Real “ customer service 👍👍👍👍 and Chinese will not ask any tips!
2025-10-07 11:10:02
13
shoesfactorydan8
Dancui :
Yes,this is our service!
2025-09-23 06:11:43
33
us.expat.in.vietnam
US Expat in Vietnam :
I had problems in Vietnam. All I got was sorry.
2025-09-23 11:55:01
8
redrover2025
RedRover420 :
the 50 he got from you was more than they were gonna get from the website. win win, you and the hotel.
2025-09-23 05:38:31
69
yakizu16
houle :
千真万确!因为国内所有行业竞争比较大,商家普遍害怕客户给差评
2025-09-23 07:45:10
6
dougbenn
Doug Bennett :
What city are you in? I'm going to Guangzhou in October
2025-09-23 07:34:28
6
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