@curtisagardner: Video inspections have opened the door for a new type of communication. If your shop or dealership isn’t doing them, they’re missing out on a HUGE opportunity to build a new and unique relationship with the customer. @FixedOpsRoundtable #automotivetechnician #mechanic #automotive #shoplife #automotiveindustry

curtisagardner
curtisagardner
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Region: US
Saturday 18 October 2025 14:58:42 GMT
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fedsmademewrench
Trez, FedsWrench 🫠 :
im around 80-85% on my video mpis, but the techs the same level as me with 40% and lower video attached to mpi percentage are making more hours on the same CP tickets. what am I missing here?
2025-10-29 16:01:02
0
ghosts1krr
elbambino1990 :
The video mpi’s don’t work. The customer will either not get the video, not know how to view the video or become frustrated on the condition of their vehicle and how it was recorded with their knowledge. And it’s more difficult when you have a loud busy shop. The customer/service relationship needs to be established with quality of work and first time repairs.
2025-10-18 22:36:35
0
chriscertified0
Chris k :
who pays for the inspection? the flat rate tech, with a wife a 3 kids at home?
2025-10-18 15:07:22
7
benzyboi1
Dinglingping69 :
I wanna get of the industry so bad 💀 it’s gotten so terrible
2025-10-18 15:57:41
2
lexustech1528
LexusTech :
Some snake oil salespeople convinced shop owners this was a way to increase profit. But as always with these kinda of ideas, it comes out of the tech pocket.
2025-10-19 16:48:38
3
danewilson3
Dane Wilson :
If I’m doing MPI videos, why is the advisor still being paid more than me?
2025-10-21 20:02:42
0
dragkings227
dragkings227 :
Pay us for the videos, we as techs need a raise, increase warranty labor times, if it’s telling the truth with the customers tell them how y’all ripping them off just to pay the tech measly $20 per hour but charging them $220 an hour
2025-10-19 01:33:03
1
hadtochangemynameagian
user2155362047288 :
Then pay us!
2025-10-19 04:12:04
0
doggydaddy21
doggydaddy21 :
Haha. A video provides trust. Lmao. Build a relationship with a video
2025-10-22 10:56:34
0
brandenll
user2422803466599 :
Why do t I just look up the parts and sell it myself too
2025-10-18 22:25:02
0
witelitn05
OldGhost :
Our dealer tried to back flag us .3 if we didn’t do a video. We don’t get paid for the MPI or video.
2025-10-18 16:58:26
0
gizzync
gizzy :
I'm not in prison. that's somone elses problem
2025-10-19 02:25:34
0
hankchurch356
Hankychurchy :
Pay the tech for the mpi. PERIOD
2025-10-19 16:05:01
1
henrytierney3
Henry Tierney131 :
I usually make a quick video. it's not a big deal. the customer don't even watch them half the time. I can't say my up sales have increased as a result but adding it to the multi point isn't a problem for me
2025-10-18 23:03:56
0
bdavis2015
Blake Davis :
If I don't get paid for doing them and I don't get work upsold from doing them they are a waste of my time. The door rate at the dealership, even mine has got so high about $200/hr it's almost impossible to upsale anything
2025-10-18 21:29:56
0
08gt500kr
08gt500kr :
Pay them!!!!!
2025-10-19 04:20:17
0
logancadwell1
Logan Cadwell :
You gonna start paying them more for this “relationship” they build
2025-10-18 15:17:02
2
1silentbutdeadly
Alfredo sauce :
We don’t get paid to do the MPI. We were told find something it needs, that’s how we get paid off of it. It is designed for upsells. Who wants to be upsold?
2025-10-18 17:10:35
1
bronson.brown51
Bronson brown :
No 🏃🏻‍♂️‍➡️I’m out ✌
2025-10-23 20:55:27
0
sullinburger76
Sullinburger76 :
customer retention is important, but how is a dealership going to make money if there are no technicians?
2025-10-18 16:30:54
1
justinnewbauer
justin :
Cool, pay me
2025-10-19 00:41:16
0
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