@notesandneuroses: So this is my first time ever needing customer service and I'm using that term loosely! I've never experience such abysmal "help" ever lol. I felt like a Karen just trying to get an answer but they literally wouldn't provide any resolution. As it turns out, it seems like usps messed up and now 1. I'm not getting my perfume 2. I'm not getting any form of refund or credit. Frankly, I don't think I ever want to use their site again, as therr seems to be 0 buyer protection... Idk what to do! Kinda just want to commiserate with folks and hear about possibly other bad experiences with Mercari from a buyers standpoint lol 🩵✨ #mercari #fragrancetiktok #customerservice #fyp #help
I recently had a bottle fully leak .. in chatting with the woman she refunded full credit and I only wanted partial credit
2025-10-30 23:19:48
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Arynn :
I had a package that was lost in USPS. After a week, it finally got scanned and made its way to me. But I would hope they’d refund you if you ended up not getting it?! That is so scary and makes me hesitate with my mass Mercari purchasing 😂
2025-10-30 20:20:35
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Meli Rosario :
Damn!!!!!! I’ve heard bad things like this happening with Mercari!! I’ve never purchased from them because of it unfortunately!!!!! Sucks because it’s supposed to be “trusted” 😩😩😩😩😩 sorry that happened love super frustrating!!!!!!
2025-10-31 00:47:06
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CheScented :
Why am I seeing this 2 hours after I purchased my first fragrance of Mercari. Sorry that happened to you.
2025-10-31 02:53:58
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batsandbergamot • Kate :
Went through this. Keep appealing to USPS for an insurance claim. It took me 3 or 4 appeals and several calls to my local office, but they sent me a check eventually. It was a $100+ full bottle
2025-10-30 21:21:12
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moonstruck214 :
If the usps lost your package you need to wait 30 days from the last movement on the tracking. Once 30 days are up Mercari will refund you
2025-10-30 20:07:04
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