@officialsusanumoh1: “The Empty Chair That Changed Everything.” Imagine leaving a chair for your customer in every strategy meeting… would your decisions stay the same? Alibaba does it — an empty chair that represents the customer’s voice. 
Every discussion, every policy, every product idea must answer one question: 
“How does this affect the people who pay our bills?” That’s not decoration.
That’s culture.
That’s leadership. If Nigerian banks, airlines, restaurants — even government offices — adopted this mindset, service frustration would drop overnight. In your next meeting, ask: Who is speaking for the customer? 
Because businesses that remember the customer don’t just make money… they make impact. #BusinessTok #LeadershipTok #CustomerServiceTips #EntrepreneurNG #CXMindset

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Monday 01 December 2025 08:49:25 GMT