@curtisagardner: Techs didn’t sign up to talk with people, probably the opposite! But the best ones all do it anyway. Video inspections have taught me that clarity creates trust, and trust moves the needle. Communication doesn’t cost anything, it’s a skill that will change everything. 1% Better Everyday. @FixedOpsRoundtable #onepercentbetter #communication #skill
I believe the big thing about this is the techs way of thinking is time is money and when we aren’t wrenching we aren’t making money. It’s another step we have to take that we dont get compensation. If the customer wants trust talk to the tech and ask for that same tech each time.
2025-12-11 17:05:47
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kdbdrann69s :
We don’t get anything more doing a damn video and all the estimates that the customer just says I just want the oil change my friend can fix it thanks for telling me what to fix
2025-12-20 07:48:18
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Bronson brown :
Dude I’m here to fix the car not perform a learning performance. Do you want it fixed or no? Next
2025-12-12 13:08:00
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