@dansfera: The ultimate tale of how self-congratulatory data kills empires. When Netflix first proposed mail-order DVDs, the Blockbuster board literally pointed to their *own* sponsored study saying people loved the physical store experience. That level of closed-mindedness, fueled by a severe lack of humility, is a masterclass in how *not* to lead. A brutal look at ignoring the competition until it's too late. \#Blockbuster \#Netflix \#BusinessLessons \#CorporateFailure \#MarketingFails