@vansturgeon: Airbnb CEO Brian Chesky once revealed a strange customer case that shows how unpredictable the platform can be. A guest requested a refund after claiming their rental was haunted by a ghost named Stanley—despite the listing clearly noting his “friendly presence.” The guest even admitted they knew about Stanley before booking. This incident is one of thousands handled across Airbnb’s global network of homes in more than 190 countries. With millions of stays each year, customer support often deals with issues that go far beyond normal hospitality problems. Some of them, as Chesky said, are truly unexpected. The story highlights a deeper point. Airbnb relies on trust, transparency, and clear communication between hosts and guests. Even when the concern involves a ghost, the company’s strength lies in managing real human experiences and maintaining confidence in the community that powers the platform. Follow @vansturgeon for more! ctto: @learnasentrepreneurs Video: New York Times Events/YT [Brian Chesky, Airbnb, Entrepreneurship, Entrepreneur, Business, Startup] #brianchesky #airbnb #entrepreneurship #business #startup

mariam_____dd :

Stanley be like: what did i do ?

Daniel D8493 :

stanley be like

KeepDoing YourJob :

the most imaginary part of that story is CEO dealing or even aware of unhappy customer.

They be raw brigade though :

then ask what Stanley wants.

StanleyMOV :

Don't worry guys, I'm pretty chill

່ :

Stanley was Like

playback :

Stanley All night be like: what have we here:

manusia :

should ve called stanley and explain him for confirmation about the situation.

🫥 :

ge98884 :

We need to listen story from stanley

(0.0) :

you know Stanley, then u shouldn't expect that the owner has control over Stanley 🤣🤣🤣🤣

Lalainer :

Stanley feels exploited … and underpaid 👻

Deveyes :

The only friendly ghost is Casper

Lex Cha :

Booking goes up 400% after this, became super host 🤣

Lukas :

They paid for Stanley, they got Stanley

ceokomplikated :

show Stanley the contract.. I know ghosts can't provide one. so we tell them this house is not available anymore.

21halilll :

Stanley when he finds out

Neo X :

stanley wanted some share of the rent too.. 😂😂

N :

Plot twist: Stanley was the (g)host

Beren Guo :

this is why AI will never replace the human beings.....

An Pham :

just sue Stanley

Mark Price :

AirBnB should be regulated the same way other hotels are.

sybau :

Did he said ecomeny instead of economy?

Logan Hernandez𒉭 :

it happen something similar with Evolve, a couple called with the same issue they where just impresses, they mentioned footstep on the upper floor, third floor windows open out of nowhere, a feeling as if someone was looking from one of the cabinets in the kitchen. it was weird

Amarildo Hoxha :

Probably a plot to get some Airbnb money.