@sean_butler_r2r: Medical device companies may ask you this question to see how you prioritize yourself and think on your feet. You’ll often be faced with fork in the road decisions and that ability to operate under high pressure is what companies are seeking. How do you answer? Answers may very but here’s one: Account B is less familiar with the product. Communicate with Account A and see if you can pull resources like another rep, your manager (they want to see that you will ask for help). If you have a good relationship with account A and they know the product well, see if they feel comfortable flying solo or if they would rather have a rep there (better safe than sorry to try to have a resource for customer service and to make them feel the TLC). Make sure Account A. Has everything they need to fly solo (sterile trays, see if the circulator or scrub tech can help you if you can’t get anyone there to cover the case). Demonstrate patient safety, team mentality, communication. And follow up with both accounts about the case afterwards for feedback. How would you answer this interview question? #medicaldevicesales #medicalsales #jobsearch #stryker #interviewtips
A bird in the hand is worth two in the bush. Loyalty is key! I would stay to support the surgeon that I have the relationship with. If a teammate could not cover the second case, then I will tell hospital B that I’m more than happy to help them as soon as i finish this case. I want them to respect that I honor my commitments. And I will give them the same level of commitment when they become a customer as well.
2026-02-08 01:18:39
8
Mrrandomtree :
Of course you support B. Communicate w A regarding the urgency
2026-01-07 20:26:42
89
Casual Chicken Dad 🐓 :
Everyone from my team shadows cases at some point so we’re familiar with all the surgeons. I’d get someone from my team to cover the scheduled case and I would run to the urgent case to support the newer surgeon, creating a stronger relationship with them.
2026-01-08 23:09:46
32
Msjennd23 :
You encourage the A by phone and tell them you have a “less experienced office with an Urgent case”. You tell them you are available to support by phone but have to run to B. As soon as you are out of the urgent matter, you will follow up with A and see if you can do anything else to support them! Problem solved you are there for both!
2026-03-06 20:31:21
2
Apple User62298565 :
Immediately contact Hospital A and explain the situation. Ask if they need anything. If ‘yes’ contact your manager or sales colleague and ask them for help. Immediately contact Hospital B to provide your assistance.
2026-01-07 18:25:09
10
King 👑👑 :
I will definitely go with Hospital B but after successfully getting Hospital A to understand that something urgent came up and getting their approval.
2026-01-11 19:06:59
4
DoJo :
B. Less familiar customer and opp to grow your business. A can make it through if they’ve done it a few times. If not, then I’d see what support I have to ensure A gets the results they want
2026-03-04 18:43:50
1
user12345 :
Hospital B is where im going. on the way im calling Hospital A to explain the situation and rescheduling our time to meet. Hospital A will understand and only strengthen my relationship.
2026-01-14 23:13:39
8
lawolf :
Communicate need for help, if none available, communicate with provider A (most of the time the relationship will allow for you to adjust), go start the relationship with provider B. Communication=relationships=goals
2026-01-08 03:30:43
3
ronnietomatoes7 :
Sounds like somebody waking up early to set A up, and get to B on time.
2026-01-10 22:45:54
10
katiemfrederick :
COMMUNICATION IS KEY!!!! I’m talking to hospital A and giving them the low down - waiting for confirmation but gonna go to hospital B
2026-01-07 18:04:00
4
501rzbk :
You should have good established relationship with A who would totally understand urgency of the need of your assistance at B due to an emergent situation. Get back up for A if able!
2026-01-08 23:06:18
2
Kim :
Is that a hallway at NAMC in Austin?!?
2026-01-07 06:00:52
1
user306772431059 :
ultimately go to b, but walkthrough everything with staff at A and make sure they have my direct line.
2026-01-07 06:37:08
1
user2582965469451 :
100% agree. Especially in robotics cases!!
2026-01-07 19:15:32
1
Michael Factor cbhc :
Ask your sales manager to help you
2026-01-07 07:25:46
1
Jared :
Haven’t been in field yet but ik I have a good answer. Would only come down to the hiring manager and their views
2026-01-17 01:45:21
1
Chef G :
You have to call a team member to help, if not you better of built a good enough relationship with the provider you’ve already worked cases with to let him or her knew what’s happened and be sure you get the scrub techs number bc you can text them before the case for some extra tips if your missing out. Didn’t go for Stryker, took my talents to a Distributor in NYC, but this question is classic !!
2026-02-11 13:46:58
1
Roy Shrewsbury III :
Is this a series question? I’m an RN, that can critically think, could u assist me on getting my foot-in-the door with the company mentioned?
2026-01-07 20:40:18
0
Dr Kat, Epidemiologist :
B
2026-01-07 06:28:57
1
Cdfan :
You gotta see what time the cases are scheduled. You may get away with supporting A and getting them going. Communicate with A you may need to leave to support another account. If you’re always in hospital A, they should be familiar with your product enough to get by. Little birdies must fly solo at some point. But def communicate with the doc at A and have a big boy conversation
2026-02-17 20:44:41
0
user7177513221400 :
Figure out how to be in both
2026-03-02 04:23:34
0
That blond equestrian :
hospital is stable that relationship is built and well maintained I would go to b
2026-03-21 13:47:38
0
To see more videos from user @sean_butler_r2r, please go to the Tikwm
homepage.