Chris Zou
Region: JP
Saturday 10 January 2026 11:22:46 GMT
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pink whimsy :
i had adhd meds that were taken off me in japan, fine i didn’t need them. but i said i had 100 when i actually had 99. they made me go back to the airport the next day first thing to simply cross out 100 and write 99
2026-03-07 07:43:08
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Arya | Japan Tips & Travel :
As somehow who’s lived here for 7 years—How do you know these nuances? Did you live here at some point?😂 You’re so spot on haha
2026-03-03 06:01:30
16
Lo :
Customer service is put to the test when there’s TROUBLE. How they manage problems is what matters.
2026-01-10 12:32:49
872
Cool Adventurer :
I paid extra for a special suite in an Osaka hotel. I got there, went up to the room, not the suite I booked. I went down and they said they were so sorry but the suite was booked out and they assigned me the wrong room. I said hmmm OK- can I get a refund the price difference? No. Just the deepest and longest bow from the entire staff until the elevator doors closed 😆
2026-01-11 16:25:56
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Poguado :
My AirPods were lost during my flight to Osaka. I bought a malfunctioning AirPods at Donki, after just 3 hours buying it, I went back for a refund…. Everyone was apologetic but said they couldn’t do anything about it…So I went to the Apple Store around the corner, the staffs were super snotty and said maybe I should’ve bought the AirPods at the official Apple Store instead of Donki…. Ruined my entire day
2026-01-17 15:50:21
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Neil :
I had this in a Tokyo hotel. Needed a taxi at 6am on Jan 2nd to get to the airport with four large cases - spoke to hotel concierge in advance to see if they could arrange it. No problem, he says, call the desk on the morning and we’ll have one round the front for you. On the day, call down, ask for taxi as discussed - 5 minutes later, call back “can’t get one, do you have Uber?” Cheers guys, so helpful….
2026-01-10 20:33:35
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Stefano :
This feels very similar to a previous video you made. 🤔
2026-01-11 19:20:27
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123 :
One time I wanted to get a coffee at 8.30pm and they close at 9pm and last order was apparently at 8.30pm but I still couldnt get one. So I asked if I could just sit there for a few minutes (I am pregnant and walked a lot, in Tokyo there is not one sitting place anywhere) She said yes but came to me after a while and said sitting is only for customers, I said can I order, she said no because it was past the last order. It was a big cafe with lots of free chairs. I felt like I was in a Matrix and left
2026-02-11 15:49:25
145
Roly :
didn't you get some delicious snacks from Air Canada last year? I remember you praising them and then they sent you a box.
2026-01-10 12:03:19
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Paul Kennedy :
Free Air Canada flights for life!!!
2026-01-10 12:20:34
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gray :
heavy agree
2026-01-10 12:19:32
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W :
lost my jr pass along with my wallet during the train rides and the staff wouldnt let me exit. Told me to return to the station i was pay the fare and come back…its crazy. Ended getting stuck at the gantry for 30 mins before i escalated it to the supervisor and in the end could just pay the difference on the spot. But the fact they wouldnt let me exit was puzzling.
2026-01-10 16:42:52
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layla 🌺 :
“what about humanity?” is the BEST possible way to put it. they put the rules over literal human beings
2026-03-04 12:48:45
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j_e_t_pistol :
So this was Air Canada propaganda? 😭😭
2026-01-17 11:56:21
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nunagmaria :
Experienced this and the lack of flexibility was so frustrating 😔
2026-01-10 14:26:34
43
Nicky :
Wow I work for an airline it take 3 mins to reprint a new boarding pass 😭😂
2026-01-10 18:07:26
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lyncxy010 :
Trying to print my Shinkansen tickets and it not working then needing not one but three people to figure it out was an Experience. But as I'm Dutch any kind of customer service is a step up from what I'm used to 😂
2026-01-10 14:56:33
116
YukimiSunset :
Yes on if there’s no problems. I was staying at the hotel and I went to their spa area and I asked if I could have the spa attire they provide and they said you need to bring the one in your room. I told them the one in my room doesn’t fit me can you get me the one you have behind you and it took like several people and 20mins and finally they just gave me the spa pjs. Like why was that so hard to fix.
2026-01-10 14:06:50
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nadinamak1 :
I thought the part about AC was satire
2026-01-11 03:58:53
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seattlecoalmine :
How much is Air Canada paying you?
2026-02-01 23:48:52
9
Flyingtiger007 :
This is spot on and doesn’t just apply to customer service but the larger workforce in general. Strictly follow proces very little independence
2026-01-10 13:32:24
28
Donnyland :
Air Canada held a plane (my connection) until we boarded 😁
2026-01-10 16:29:35
17
erikakf :
I just had a problem in Tokyo with Shinkansen tickets. I have to say the lady stayed with us for 45 minutes until we got it solved..BUT this was only because I had ALL the correct codes, cards, emails etc, so it appeared to be an issue on their end. (it wasn’t)
2026-01-11 06:10:13
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Kelly Weymouth :
I’m just here for the air Canada feud
2026-01-10 16:48:24
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