@jadesfinancialtips: Telus now charges $15 for customer service. #consumerrights #accessibility #savingtips #canadianmoneytalk #FrugalTok

Jade’s Financial Tips 🇨🇦
Jade’s Financial Tips 🇨🇦
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Region: CA
Monday 19 January 2026 23:06:01 GMT
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jeanlois86
Yougetwhatyouget :
I hope there is a class action lawsuit to follow that BS!
2026-01-20 03:08:26
232
cannabix0
cannabix0 :
this should be illegal
2026-01-19 23:15:50
124
outdoorsoup
no :
complain the an email to the CRTC. the complaint goes directly to telus, they will call you back in 24 hours. it's illegal for them to offer reductions for an increase in price only. then, when it's resolved. your telus account will have a complaint code on it, and they won't do it again.
2026-01-20 06:37:57
33
enriquehollywood
Enrique :
I used to work for the big 3, the easiest/ hassle free way of getting a cheaper plan is to just switch to a different company. The best time to switch is on last 2 weeks of November, December and August
2026-01-20 05:45:30
12
83rrobinson
Robert Robinson1583 :
Just ask for retention department. They waive all those fees and if they don’t you leave to another provider.
2026-01-20 03:25:06
5
lilly.wade3
Lilly Wade 🇨🇦 :
just complain to better business bureau trust me they will call u
2026-01-20 04:41:27
7
nathannotnate0
nathannotnate :
My hack for dealing with Telus is to not use Telus. My quality of life has improved 10%
2026-01-20 01:22:09
17
epsom_rose
Claudiiiine 🇨🇦🇬🇧 :
This is horrible!
2026-01-19 23:21:44
36
colscimitar
ColScimitar 🇨🇦 :
I just found out it recently about the CRTC mandate of low cost plans. if you don't mind not having a lot of data (3 to 5 gigs) phone companies are required to offer plans with a cap of $35 a month unlimited Canada calling and texting with a minimum of 3 to 5 gigs. is mandated in July 2021, it also requires you to be able to switch to the plan at no cost.
2026-01-21 03:00:26
7
tceder5
Anya.bananya 🇨🇦 :
Telus SUCKS so bad
2026-01-20 05:39:49
8
nadox97
Nadox :
You never have to pay any fee with a Canadian telecom company. If they don’t remove the fee after your first ask. Tell them you’re cancelling your service. It will magically be able to be removed as a “one time courtesy”
2026-01-20 00:56:35
11
adam_1122333
Adam :
The only way to really save money is to port out to a different cell phone company and wait for Telus to call you with a win back offer
2026-01-19 23:36:16
8
thecindystewart
Cindy Stewart :
They offered my husband the same phone plan as mine except cheaper so i called them and asked for the same price and they refused. The phone plans in canada are a joke
2026-01-20 00:42:48
5
j_slays
J Slays :
Is this legal???
2026-01-20 03:21:48
5
borkwuk
L :
You can port your number to another carrier for free and you can pick a lower plan
2026-01-20 00:21:24
2
tender.vittles
rural goblin :
My printer is broken and HP wants me to pay 20$ a month for tech support! These companies are so insanely greedy.
2026-01-20 16:22:30
4
catsandcalm
CnC 🇨🇦 :
Report them to the CRTC. There are also required to offer a $35 plan.
2026-01-24 18:52:37
1
janinefalcon
Beautygeeks SHE/HER :
Ditching Telus was the very best move I ever made. Now with Freedom 👌🏼
2026-01-24 17:00:25
1
typeadhdmom
Type A-dhd mom 🇨🇦 :
I’ve switched 3 of 4 lines to Koodo and the Walmart phone counter does all the customer service work for free.
2026-01-20 04:06:53
4
adultingwith_mamabee
adultingwith_mamabee 🇨🇦 :
Happily left Telus for Virgin.
2026-01-20 06:46:29
2
waterup380
waterup380 :
Well what I learn if you use the chat online you may get it free not pay the $15 bucks. Plus you may tell you the cheapest option just like that.
2026-01-20 03:48:48
0
felicspmeb0
felicspmeb0 :
call and complain to the crtc
2026-01-20 15:23:00
1
dickjitsu
dickjitsu :
If you can switch and enjoy the Telus network, public mobile has been good for me. Same 5g, much lower cost. I got CAN/US 50gb for $35
2026-01-20 06:25:26
2
sheistomorrow
Mischief :
Yeah they don’t offer that phone plan and make it immpsible for you to actually get
2026-01-24 14:26:29
0
geneau123
Geneau 🇨🇦 :
2 options. Call to cancel. Or go to Telus store
2026-01-20 04:28:19
1
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