Stefano Narducci
Region: CA
Friday 23 January 2026 22:01:50 GMT
1101877
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Comments
Blow Master :
A phone call would have sufficed. No need for a customer to drive in.
2026-01-24 02:48:32
1343
wauhzy :
Terrible speakers for “boses”
2026-01-23 23:20:13
267
equalrights4whites :
He didnt come to here excuses
2026-01-23 22:47:52
242
Lorna.Doon😈🇨🇦🇮🇪 :
Go you two for handling this so professionally
2026-01-23 22:09:03
481
Young_JD🏹 :
Absolutely professional job guys
2026-01-23 22:12:03
263
Ken Rubio :
Customer is right. He is paying for the service. We are the professionals. Doesnt matter if the guy is new or not especially if this is the second time
2026-01-24 00:46:50
66
cmartin2230💚 :
see you can be an unhappy customer and still be polite
2026-01-24 18:16:03
7
whatever :
All I hear is excuses
2026-01-26 02:40:37
10
tjh2278🦅🇺🇸 :
stefanos customer service is the among the best in the world
2026-01-24 04:28:02
65
Ernesto Rubeis :
Great owner for a company . respect brother
2026-01-23 22:53:27
17
H :
Too much talking. Brief - direct and sincere apology. Say you’re on it and respect his time
2026-01-25 19:03:07
5
James Pereira :
Stefano handled the customer complaint very well initially providing a clear explanation without going into unnecessary detail the follow up response from Mustache included multiple excuses which ultimately conflicted with the principle that paying customers want to see results not explanations the customer would have been better served by seeing the job completed properly which would demonstrate that the company takes complaints seriously going forward operators should either ensure the job is completed to standard when a customer raises a concern or escalate it to someone who can rather than leaving the issue unaddressed and hoping the customer does not notice.
2026-01-24 03:08:33
10
vincent.tomek :
u guys seem to apologize a lot to your customers.
2026-01-26 21:33:31
3
Mark G :
I think this was handled great. You listened, you apologized and want to make it right. My boss has a different attitude, with some customers, he tells them to find someone else if they aren’t happy. 😂
2026-01-27 17:54:11
1
DZ :
Dudes last season for sure lol
2026-01-24 16:15:25
7
Michael Triff :
and that's how you de-escalate a situation. mad props for not letting emotions take over. 💯💯
2026-01-24 00:10:57
13
Rich0919 :
Look, even though you have the best of the best equipment there are times where operators are tired, not paying attention, nervous about Plowing close to a home, and many other things that could lead to a customer being dissatisfied with a service. As long as you try to correct the issue as a boss / foreman / manager youre showing you genuinely want to make it right.
2026-01-24 00:16:01
5
Thirdleg7 :
Don’t you have a program that has information on certain residential wants and needs that they want done
2026-01-23 22:42:03
6
user2162862099632 :
It looks like his arm is around the other guy
2026-01-24 22:21:39
0
darcybloor :
very good talking, and I agree there is alot of operators out there that are not confident me my self I accept every challenge alot won't attempt it
2026-01-23 23:06:47
4
hotwheels_lee :
he pissed
2026-01-23 23:51:43
2
Rowan :
Handled very well
2026-01-25 00:40:34
1
hancocksteven333 :
Great business owner! You handled it perfectly!!!
2026-01-28 23:31:46
1
3 Acres Homestead :
Stef … one thing I learned about running a business is the customer is always right, but remember not everyone is a customer
2026-01-24 21:06:42
1
SJ :
Very professional lol cauuuuse 😮💨
2026-01-23 22:44:14
2
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