BebaS
Region: US
Wednesday 28 January 2026 00:20:20 GMT
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Alex Jon Conrtez :
I am a Fulipino and I work as an offshore customer service representative of Aetna under member services and please understand that what we are doing is just following the standard procedure. You guys are american citizen and I believe you heard about HIPAA. If we don't follow that, we might get sanctioned. If there's no HIPAA then we can provide all the information you needed all at once. Please know that what we are doing is to protect your information. Would you like me to give all your information to somebody you didn't know without your concent? Would you like to compromise your information? Trust me, we would love to do everything without a protocol and just proceed and just give all information you needed without any other questions but again it's for your own safety as well. We don't ask unnecessary question, we do funnel method in order for us to give you the accurate information you needed. If you don't feel comfortable speaking with CSR might as well read your policy. It is given to you for you to read it not just to display it in your cabinet. That might answer your question without speaking to a CSR.
2026-02-08 04:16:40
127
BriLifesteady :
The script is so systematic. I wish people could just be respectful and be able to talk like a human being.
2026-01-28 23:07:31
45
KK :
We hate asking them just as much as yall hate answering them…the whole process is aggravating, but it’s a requirement 😩😅🤣🤣
2026-01-29 05:50:59
95
𝙻ιѕвєтн 🇩🇴🎻👑 :
Deadass that’s exactly how they be. Aetna with all these overseas people I can barely understand what they are asking ugh
2026-01-28 00:23:48
59
J.R.-Wanderlust :
And in the background you can hear roosters or cars racing in the background. You know their name isnt Michelle or Bob. AND...they need to transfer you to another department and the other department transfers you back to someone else and have to repeat everything all over again. 😏
2026-01-28 03:47:13
43
shannabanana23 :
YES! Then after I answer ALL the questions, you tell me that you don’t handle that, transfer me to another department and answer the same questions all over again. 😩
2026-01-29 02:49:36
188
Paying attention :
Stop blaming the employees, blame the system
2026-01-28 01:02:27
124
wildorchid8701 :
bruh😑 then they have the nerve to ask me have you tried using avality for the information you want, I always say if could get the information off availity I wouldn't have called!
2026-01-29 06:29:47
9
Guess G :
We gotta do all dirty work and then some customers still get furious at us 😒
2026-01-28 14:13:40
12
Tanea l Mawma Bear :
Me askin the questions lmaoo. I don’t make the rules lmaooo 🤣🤣🤣🤣
2026-01-28 22:27:25
23
kissmedeadly18 :
That npi isn't in our system. (yes it is I called earlier with the same npi) THEN they're like oh this member is handled by a dedicated team then you get to sit through another queue and answer them all over again. I do everything possible to find an email option
2026-01-28 01:48:24
14
Jules ✨ :
Be asking us every question but never have answers for ours! 🤣😂
2026-01-28 01:58:07
5
Barb Caroline :
And this is after we already answered all the same questions on the auto voice response and a 10 minute hold time. Ugh so annoying!!!
2026-01-28 03:02:38
5
Jenny 🎀 :
🤣🤣🤣🤣 those that know just know the struggle
2026-01-29 05:42:53
7
Moody Millenial :
Me every single day UGH
2026-01-31 14:35:17
5
Chariz.matic :
Anyone on for One Medical PA team?
2026-01-29 04:41:04
5
judygonzalez707 :
😂😂😂😂😂 My life literally every day 😏
2026-02-02 17:21:46
5
👑💋JOSS 2 BLUNT💋👑 :
Omg right! So annoying
2026-01-28 01:09:45
5
.jesssss_1 :
Lol im the one on the other end calling the insurance for the provider. I hate all the questions lol
2026-01-28 01:18:00
14
Saturn 🪐 :
As much as you hate those questions we must follow the process 😅 sorry ma’am i just need to keep my job i hate all those questions to, pls blame the system 😩
2026-02-07 19:04:08
5
Mata, C :
but whyyyy!! 🫣🤦🏽♀️😂🤣🙌🏾
2026-01-28 00:48:52
8
Shianne Chenier :
they tell us to ask probing questions...npi, name person calling, reason calling, if they are third party...can't speak without mem consent. For PAs being submitted..idk why they come to the benefits line...but I have to ask the questions because the PA department will ask me the thousand questions to xfer the person calling. 😒 Some be having attitudes....It's the system/or sups be wanting all that😩
2026-01-28 03:19:38
9
rzuniga4 :
And when your calling for benefits you give all this information and then they tell you I’m sorry I can’t handle this account let me transfer you grrrrr
2026-01-28 03:00:08
14
Jess :
Like on movie Uncle Buck when he’s being questioned by the nephew at the table 😂😂😂
2026-01-28 01:00:01
9
Maria Rogers :
Then for the pt to have the pt zip code wrong so they can’t authenticate the account…. I gave you 82 other pieces of information?!!!!!!
2026-01-28 00:58:27
6
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