Lemon & Lavender
Region: CA
Wednesday 28 January 2026 02:37:48 GMT
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Casey Benton 🇨🇦 :
We implemented a policy where we email a form to the customer authorizing the purchase with the credit card number, total amount and a signature. If the customer doesn't send the completed form back the order doesn't get processed. We haven't lost a charge back case since. Sorry this happened to you.
2026-01-28 14:47:48
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Chuck :
I think Shopify owes you the money
2026-01-28 12:59:01
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lkkmak :
Holy crap people. She is looking for recommendations on how to get her money back and how to address the scam. Not your opinion on what she did wrong.
2026-01-29 00:15:23
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Katelyn 🇨🇦 :
Absolutely file a police report, this is theft.
2026-01-28 22:31:25
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Reg :
What is a jelly cat
2026-01-29 02:15:05
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HudHud :
Banker here; escalate your case to higher management, the ombudsman team and also file a report with FCAC, as long as you can provide them with proof. Unfortunately these cases are increasing day by day.
2026-01-29 06:59:27
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madeincatzz :
This should be a lesson to all businesses. Never take payment over the phone, unless you have a customer profile with them and they have a history with you.
2026-01-28 05:09:25
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Anita Christine (WB) :
That's a terrible thing to do. Shame on Shopify for allowing the scammer to win against a small business.
2026-01-29 14:26:07
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Mz412 :
I REALLY APPRECIATE YOU BEING SO PLEASANT WHILE TELLING THIS STORY AND ALSO NOT BLAMING YOUR EMPLOYEE IN ANY WAY. CONTINUING TO SAY HOW AMAZING SHE IS SHOWS GREAT CHARACTER ON YOUR BEHALF. YOU WILL RECOUP...JUST KEEP BEING YOU.
2026-01-29 11:24:48
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Kanadiank 🇨🇦 :
Shopify is the issue!
2026-01-28 09:30:21
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Katie Prince :
Shopify needs to offer better supports to THEIR paying clients. The small businesses.
2026-01-28 13:32:11
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Rick Cox :
you cant breath with out being scammed anymore. This world is so brutal. Im so sorry.
2026-01-29 13:00:50
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ItsLEMONlicious :
You didn’t lose $4000 you lost $8000. The four you have to pay back to Shopify and the four from the lost merchandise. This is so sad.
2026-03-04 21:26:47
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user2747686985369 :
You should absolutely file a police report. Shopify might be more open to investigating when they see that there is a police report filed.
2026-01-28 12:09:22
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Elle 🪩🌷🎞️ :
Scammers are so awful! I'm so sorry to hear this. :(
2026-01-28 04:08:20
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Gracen Daugherty :
My family’s business has been scammed several times this past year. The most significant being $80,000 in material and the FBI is involved. Scamming is getting VERY bad
2026-01-30 00:17:17
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judeschanzer :
I am so sorry this happened to you. And I am appalled at Shopify's reaction!
2026-03-09 22:23:19
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Kristen Granberry :
Business owner here! If you go to your bank explain to them what happen and show them your evidence they will help you!
2026-02-12 12:44:54
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PattiCakes&Tea :
What about the driver? don't you have a security system?
2026-02-06 10:05:05
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Phyllis McCarthy Crawford :
I’m so sorry this happened. I would agree that you need to file a police report and probably and get a lawyer that can probably help you deal with Shopify. I’m not sure if there’s any lawyers out there that know how to deal with them.
2026-02-04 19:14:12
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KC :
It's not minor. You don't and shouldn't have to downplay it. You were ripped off. That's awful. I am so sorry. Your insurance should cover this but depending on your deductible. US or Canada?
2026-01-28 16:43:05
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Daniela Yepes588 :
Same happened with my photography and why I stopped. I got scammed out of $3,000. It made me lose faith in people. I’m so sorry you went through this. I cried so much for this and it still hurts even though it was 3 years ago. People are sick!
2026-01-28 15:12:01
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Eternal Glow-up :
The real scam is charging $1000 for a stuffed animal.
2026-02-05 02:49:25
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girlwithtime :
This credit card probably was not hers. Maybe the owner of the card is the person who reported it and the charge back was done by their bank. But in our devastating Canadian economy at the moment-im so sorry.
2026-01-28 21:16:41
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Classy Cards :
We get chargebacks all the time. And we have proof of delivery, and the bank still sides with the customer. We hardly even win a case no matter how much proof we have. It’s awful.
2026-01-28 12:31:24
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