@thericklau: The first 60 seconds of a call can make or break trust. Here’s how one front desk from the CallHero community handled it. Every great patient call should include these 4 things: 1). Introduce yourself and ask for their name Good morning, its Katie! Can I get your name, please? 2). Find out why they’re calling May I ask what you’ve got going on that you’re needing some physio for? 3). Show empathy Oh, I’m sorry to hear that. That’s a really long time to be suffering. 4). Reassure them they called the right place You’ve definitely called the right place. We’ve got lots of physios that are experienced with this condition. Want more calls like this? Switch your phone system to @mycallhero It’s the only AI phone system built for clinics so your front desk answers more calls, books more new patients, and grows with less work. ✅ Call, text, fax, and visual voicemail ✅ Integrated with your EMR. See who’s calling before you pick up ✅ Save 10+ hours a week. #frontdesk #receptionist #privatepractice

Rick Lau | Clinic Biz Coach

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Region: CA

Wednesday 28 January 2026 15:07:46 GMT