@curtisagardner: If your KPIs aren’t improving, it’s not the numbers holding you back… There’s a correlation issue with the systems in place. Metrics show you outcomes. They don’t create them. When performance plateaus, the answer isn’t more pressure on the techs and advisors… It should be about reinforcing skill, improving workflow, and building accountability into the day-to-day. KPIs point to where to look. Training and structure determine what changes. If you’re thinking long-term about technician development, I’d value your thoughts and a conversation. #TechnicianDevelopment #ServiceOperations #FixedOps #LeadershipDevelopment #OperationalExcellence

curtisagardner

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Friday 13 February 2026 14:23:07 GMT