@kaitlinlaforge1: … this has been, without a doubt, the worst experience we’ve ever had with Carnival. This was our 9th cruise with them within a year, and I’ve always been over the moon about cruising with Carnival — recommending them to friends and family every chance I get. But this trip completely changed that. Our balcony door came open while we were sleeping, which is honestly scary, and when we reported it, we were treated like we were exaggerating or flat-out lying. We were told everything “looked fine,” even though the lock is clearly not working properly. On top of that, our room window makes a loud whistling noise all night, making it hard to sleep — and because the ship is sold out, moving rooms wasn’t even an option. The food has been terrible. We’ve been charged for drinks despite having the drink package, and when we questioned it, we were made to feel like we were wrong for trying to use what we already paid for. The ship has rocked constantly — worse than anything I’ve experienced, even cruising through a hurricane. But the biggest issue for me isn’t just the inconveniences — it’s how we’ve been treated. Not once has there been a genuine apology or any real effort to make things right. Instead, we’ve felt dismissed and unheard the entire time. Because of this experience, I’ve gone ahead and canceled my future cruises. That wasn’t an easy decision because I ended up loosing money, but after this week, I have no desire to be back on this ship currently. I’ve always loved Carnival, which makes this even more disappointing to say.
Kaitlin ✨🌪️
Region: US
Friday 20 March 2026 18:36:52 GMT
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bjpII :
I call BS. Been on 26 Carnival cruises and never had issues. Some have not been perfect, but what is?
2026-03-23 19:22:14
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candice💚🚀🐙💜 :
I would contact carnival customer service and see if you can get your money back for the one you went on and future? If don’t hurt to share your experience and complain or ask if there is anything they can do to compensate you, i would if it was me
2026-03-20 20:35:59
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Drake Holman :
9 cruises within a year?!
2026-03-23 13:14:30
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Chris :
Let’s book a cruise on a huge ship—-complains about boat rocking in the ocean! They can’t control that! 🤦🏻♀️🤦🏻♀️🤦🏻♀️
2026-03-23 14:24:39
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techbasset :
lol…been on Carnival once and the food was breathtakingly awful. It is absolutely the Spirit Airlines of the sea…
2026-03-24 04:07:50
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Tracy :
We are on our first cruise with Carnival and we will never cruise with them again. It has been terrible. We are on the Magic. Norwegian is 10x better than this.
2026-03-23 22:27:44
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Johnny :
Royal Caribbean is great. Went on one carnival boat. I would never do it again,11 royal Caribbean cruises no issue.
2026-03-26 21:06:58
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vickiheydt :
Viking is the best, 7 cruises so far!
2026-03-25 21:17:08
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Erika Key :
We just got off of Venezia on 3/22 and I have to say, they acted like they were over it. We had very rough waters as well but the room steward was the only kind person working there that I encountered.
2026-03-24 00:23:32
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Floriduh75 :
That’s about what I’d expect from Carnival.
2026-03-24 02:16:37
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munderberg :
We definitely understand. Carnival has gone downhill! We had an air conditioning problem and nobody would do a thing about it! No customer service! Our other complaint was the lack of entertainment at night. I’ll be going back to royal next time!
2026-03-24 16:15:31
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Apple User643959 :
Try a different line like Royal or Celebrity. It’s way better.
2026-03-29 19:34:46
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kevin :
Went on first cruise with royal and it was absolutely amazing and food and drinks were delicious
2026-03-27 03:02:43
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meridith218 :
We just got off Mardi Gra it was amazing had a great time
2026-03-26 23:35:48
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Oh.hey.its.Jenna :
Please tell me what ship this was because I legit leave Saturday
2026-03-23 18:46:30
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Cammie 💓🫶🏼⭐️ :
I cruised on the elation and felt the same way. It rocked really bad and we felt everything.
2026-03-28 13:34:04
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💕🎀 Heather 🎀 💕 :
Curious what ship this is
2026-03-21 23:17:36
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Michael Rath :
Which ship?
2026-03-26 15:41:57
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Kristin Neal :
carnival sunshine In November our balcony door handle came off. If one of us wasn't in the room, the other would have been stranded out there until we got back. I will say the staff did accommodate us. But I believe you saying the door flew open.
2026-03-30 20:11:17
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Candace_Carter24🎀 :
Which carnival ship? We hated Freedom
2026-03-29 02:31:15
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Jbabb :
This is funny bc I just got off of carnival horizon with a balcony and every single person we came into contact with was amazing.. already booked more
2026-03-28 00:50:47
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JakeDeJonckheere :
One bad apple doesn’t mean the whole tree is rotten.
2026-03-26 06:59:52
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Natalie :
@Kaitlyn what ship was it on?
2026-03-26 02:10:48
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Nickie Kerr :
Come on over Royal. You’ll never regret being loyal to Royal.
2026-03-25 20:51:29
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D Worley Rigdon ✝️ ❌ :
We had only cruised carnival, and in September we were on Horizon, it was awful. Went on Royal in January, loved it!
2026-03-23 21:54:29
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