Capital One
Region: US
Thursday 09 April 2026 14:00:00 GMT
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Zoey :
My account is restricted and I’ve been calling for over 1 month with no resolution. I feel
2026-04-22 14:04:58
1
Lui-g :
They have restricted my account please help!!!!
2026-04-19 02:00:30
1
fialovesfooty :
Partner w me 🙏
2026-04-15 00:41:02
1
Zoey :
I keep getting the run around!!! It’s frustrating. I’ve been banking with capital one for over 10 years and this is how I’m being treated?!
2026-04-22 14:10:31
1
Zoey :
Smh
2026-06-05 03:37:59
0
Zoey :
Dear Capital One Customer Relations, I am writing to formally escalate an ongoing issue regarding my Capital One Savor credit card application and the restriction placed on my account. I applied for the card over a month ago. Approximately one week later, my account was restricted. I contacted customer service and was instructed to upload proof of residency along with a copy of my identification (passport), which I promptly submitted. I was advised that the restriction would be lifted within 7–10 business days. Since that time, I have made numerous follow-up calls for updates. Each time, I have been told to resubmit my passport, despite already complying multiple times. To date, I have spoken with seven different customer service representatives and seven different managers, including a manager from the fraud and dispute department named Gill on April 1st, and most recently a representative identified as Cris (ID: vqx443). Despite my repeated efforts and full compliance with all requests, my issue remains unresolved. This situation has now negatively impacted my credit, resulting in a significant drop of approximately 100 points. This is extremely concerning and unacceptable, especially given that the delay appears to be due to internal handling rather than any failure on my part. I am requesting the following: • Immediate review and removal of the restriction on my account • A clear explanation as to why my documents continue to be rejected or not processed • Correction of any negative impact this issue has had on my credit report • Confirmation that this matter has been escalated and is being handled with urgency I would appreciate a prompt resolution to this matter. Please contact me as soon as possible with an update.
2026-04-22 14:03:34
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