nikkiJ :
WARNING! Their website doesn’t state if things are out of stock!
I’ve loved this brand and have recommended their products to many people, which makes this experience especially disappointing.
I ordered two bras that were listed as available on their website. After waiting more than three weeks without receiving a shipping confirmation or tracking information, I finally contacted customer service, only to learn that both items were out of stock. Had I not reached out myself, it seems my order would have remained unresolved with my money tied up and no communication from the company.
I was offered alternatives and found two replacements on the website that also appeared to be available, only to be told that those were out of stock as well. After multiple inventory errors on the company’s end, I explained that I genuinely love their products and have referred others to the brand, but this experience was significantly impacting my confidence in recommending them. I asked whether they could offer a partial refund or discount as a gesture of goodwill for the inconvenience. That request was denied, and I was told my only options were replacement items or a full refund.
I ultimately selected a third alternative and requested expedited shipping given the circumstances, but the replacement was still sent via standard shipping.
The entire experience was frustrating and disappointing. Inventory issues can happen, but customers should not have to chase down their own orders, repeatedly search for available replacements, and then receive no meaningful acknowledgment or accommodation for the inconvenience. There were multiple opportunities for the company to take ownership of the situation and restore my confidence, but instead, the burden was placed entirely on me.
2026-10-14 14:38:56