BlaizeLuxury :
Dear Van Cleef & Arpels Customer Relations Team,
I am writing to formally escalate an unresolved refund issue that has caused me significant disappointment and distress.
In 2022, I purchased a necklace from your Dubai (Mall of the Emirates) boutique and was advised it would be available within three months. After waiting approximately one year without receiving the item, I requested a refund.
At the time of the refund request, I clearly informed your team that the original payment account was blocked and unable to receive funds. I provided updated banking details and requested that the refund be processed to the new account.
Despite this, the refund was reportedly sent to the inactive account.
Since then, I have repeatedly attempted to resolve this matter by contacting the boutique, visiting my bank, providing bank statements, and submitting evidence confirming the refund was never received. After years of follow-up, communication has become extremely limited.
This situation is deeply disappointing, especially as I have remained a loyal Van Cleef & Arpels customer and continued making purchases with your brand.
I respectfully request urgent intervention, confirmation of the refund transaction details, and a clear resolution timeline. If this matter cannot be resolved promptly, I will consider escalating through the appropriate consumer protection and regulatory channels.
I hope this can be resolved fairly and without further delay.
Kind regards,
Order Reference: 8470205
Boutique: Dubai, UAE (Mall of the Emirates)
2026-06-03 19:33:43