@onthebeachholidays: Recently, Martin Lewis highlighted how booking flights and hotels separately can leave travellers exposed if something goes wrong. He’s absolutely right. If you book separately, your flight and hotel don’t work together - so if your flight gets cancelled, you can be left sorting it (and paying for it) yourself. With a package holiday, it works differently. Under the Package Travel Regulations, if your flight is cancelled and your holiday can’t go ahead, you’re entitled to: ✈️ An alternative 💸 Or a full refund (usually within 14 days) That protection is already built in. So what have we done? We’ve introduced Cancelled Flight Cover on all our package holidays - committing to: 🤝 Processing your full refund the same day (bank depending) Because when plans fall apart, waiting weeks for your money back just isn’t good enough. The reality is, the vast majority of flights still go ahead as planned. But if yours doesn’t, you’ve got a plan B - instantly. Less stress. More certainty. And someone sorting it for you when it matters most. Footage referenced from ITV broadcast. Martin Lewis is not affiliated with or endorsing On the Beach. T&Cs apply. This doesn't affect your statutory rights under the Package Travel Regulations. See www.onthebeach.co.uk/cancelled-flight-cover for more details.

georgepriv03 :

double booked my hotel and lost our reservation absolutely terrible experience with these please don’t book

Nichola Fyfe :

Had my outbound flight to Turkey cancelled & been trying to call & message via chat for hours day after day & not been able to speak to anyone.

Zoe Molyneux🌻 :

I have been trying to get in touch with yourselves for 2 weeks, all live chat tickets keep getting closed. myself and my wife attended the office in Manchester to have our issue resolved and was told we would be contacted straight away, we received a phone call from a rude customer service agent who was no help and would not listen to us at all. she lied repeatedly on the phone and was only interested in us paying more money. we raised another ticket and received an automated update that we would be contacted in 24/48 hours, it has been 4 days. My wife is travelling back into Manchester to attend the office again as we can't get a response/contact from anyone. awful awful company, horrendous customer service and rude customer service agents.

Rosie ❤️ :

Turkey outbound flights have been cancelled. Due to fly with SunExpress but had not email/notification about my flight change. You can’t get through to a human which is so annoying! I’ve had to submit a form requesting new flights that I had to find myself and now I have to wait and wonder for the next 7 days to see if anyone responds to me! Absolutely ridiculous service. Will never book through on the beach again!

Em 🩷 Post Chemo Diaries 🩷 :

Do you fancy actually refunding a customer who you’ve double charged?

IamMrsHood :

@Nichola Hood 🌸: HOW CAN I SPEAK TO A HUMAN MY FLIGHTS BEEN CANCELLED, NO ONE GETTING BACK TO ME WHEN SENDING TICKETS THROUGH A ROBOT!!!!!!!!!

User Not Found ❓ :

I need help I need you to contact me

ᴋᴀʏʟᴇɪɢʜʟᴏᴜɪꜱᴇ :

My mum and dad go away next Thursday. Their hotel is not open. They got an email offering a new hotel which they accepted last Saturday. And no one has got back to them. My dad and mum are emailing everyday and no reply. They’ve tried the live chat and still can’t get through to anyone. Can someone help point me in the right direction of getting help to them please ? As it’s a week tomorrow till they fly out with no clue as to where they are staying

LIFEWITHCLO | MRS H 🤍 :

ive tries for a week nkw to speak to a human regarding my booking! i recieved and email with questions and i cant reply as It goes to a automated response there is no human contact and the customer service is a disgrace! I need someone to get in touch with me asap!

cyphertravel.com :

purchasing ATOL protected is the only way

Bella :

I've been trying to get help with live chat since yesterday, bot keeps going around in a loop, no help at all didn't offer solution for a replacement flight, said cancel flights even though they were cancelled already but keep hotel or cancel full booking

𝐑𝐨𝐦𝐢𝐩𝐫𝐢𝐯✌🏻 :

Give me my holiday back

Noot noot :

Can you just file for bankruptcy, another ceo not able to hold it together

Keith Mel :

Keith Mel :

Tiktok_Kell_backup :

@On the Beach my ‘minor flight change’ is a full 12 hours later from a totally different airport. I’m fuming. Have no idea what to do as inbound is original airport and car park booked. Single mum saved all year and now lost a whole day of holiday. This isn’t minor!!